Global Technical Quality Assurance Manager (Hybrid)

***This will be a hybrid role on-site three days per week in Hoffman Estates, IL***

Global Technical Quality Assurance Manager

Shape the Future of Product Quality at Claire’s!

Are you passionate about ensuring products are safe, compliant, and high-quality? Claire’s is searching for a dedicated Global Technical Quality Assurance Manager to join our team and contribute to the effectiveness of our Global Quality Team.

Working 3 days a week at our Head Office in Hoffman Estates, IL, this role will play a vital part in ensuring the products we sell across North America and Europe meet the highest standards.

About the Role

As a Quality Assurance Manager, you’ll work closely with buyers and suppliers to ensure our products are legally compliant, safe, and meet customer expectations. You’ll stay ahead of legal changes in the EU and NA, communicate updates to all stakeholders, and support our global quality functions.

What You’ll Be Doing

Quality & Compliance:

• Ensure products are tested and documented to meet safety and legal standards.
• Approve product orders on PEMS.
• Provide legal advice to buyers and internal teams as needed.
• Liaise with enforcement authorities in the EU/NA on compliance and intellectual property issues.

Collaboration & Support:

• Work with suppliers to improve quality standards and compliance.
• Assist the NA/EU quality teams and provide product assessments with practical solutions.
• Train regional and district managers on legal and quality standards.

Process Improvement:

• Monitor and produce legal updates for the team.
• Assist in developing product standards and testing protocols.
• Identify and liaise with appropriate laboratories for product testing.

Leadership & Training:

• Provide training on legal requirements to buyers, suppliers, and other relevant stakeholders.
• Support induction training for new team members and managers.
• Offer expert guidance on quality and compliance issues to ensure customer satisfaction.

Who You’ll Work With

Internal: Collaborate with field and corporate employees across the EU and NA. External: Build relationships with suppliers, test houses, and third-party providers.

What We’re Looking For

Education & Certifications:

• Degree or equivalent in Law, Chemistry, or a role-specific qualification.
• Or equivalent experience in a similar field.

Experience:

• Proven experience in a quality-focused role within a test house, retail environment, or legal consultancy.
• Familiarity with EU and NA legal systems, particularly in prosecuting or defending cases.

Knowledge & Skills:

• Strong working knowledge of EU and NA product laws and standards.
• Intermediate to advanced Microsoft Excel skills, including macros and pivot tables.
• Bonus: Fluency in a European language (French, Spanish, or German preferred).

Why Join Claire’s?

At Claire’s, we’re committed to creating safe, stylish, and high-quality products for our customers worldwide. Join our dynamic team and make a real impact in a collaborative and supportive environment.

Ready to Apply? If you’re excited about this opportunity and meet the requirements, we’d love to hear from you. Take the next step in your career and apply today!

Claire’s is committed to adhering to all applicable company policies and federal, state, and local laws and regulations. All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location.

Benefits for full-time employees included medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time* and paid leave.

Benefits for part-time employees included voluntary welfare plans, 401(k) match, vacation time, sick time* and paid leave in required states.

• Sick Time: For the State of Washington, all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked.

Claire's is an equal opportunity employer committed to diversity, equity, and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.