What are the responsibilities and job description for the Medical Front Desk Patient Care Representative position at Clarendon Vision Development Center?
Patient Services Representative – Full-Time (Part-Time Considered for the Right Candidate)
📍 Clarendon Vision Advanced Eyecare – Westmont, IL
Are you seeking a career where your skills and dedication directly enhance people’s lives? Do you thrive in a fast-paced, dynamic environment where attention to detail and exceptional customer service are valued? At Clarendon Vision Advanced Eyecare, a premier Specialty Optometry Practice in Westmont, IL, we are looking for a Patient Services Representative who is highly organized, professional, and excels in multitasking while ensuring a smooth and positive patient experience.
Why Join Our Team?
Clarendon Vision Advanced Eyecare specializes in cutting-edge optometric care, including Neuro-Optometry, Vision Therapy, Myopia Management, Pediatric Optometry, and Ocular Disease Management. Our team is passionate about helping patients—both children and adults—overcome vision-related challenges that impact learning, reading, comprehension, and attention.
We foster a collaborative, growth-driven environment where every team member plays a crucial role in delivering top-tier patient care. If you are seeking a rewarding career with a purpose-driven team, we want to meet you!
Who We're Looking For
The ideal candidate will have:
✔️ A background in the medical field (optometry/ophthalmology experience preferred).
✔️ Strong multitasking skills and the ability to complete tasks on time in a busy environment while maintaining composure.
✔️ Exceptional customer service skills and professionalism in patient interactions.
✔️ A keen ability to manage scheduling, patient flow, and front office responsibilities efficiently.
✔️ An eye for detail when handling insurance verification, payments, and accurate data entry.
✔️ A team-oriented mindset with a proactive, solution-focused approach.
Primary ResponsibilitiesPatient Communication & Front Office Management:
- Handle inbound and outbound calls professionally and efficiently.
- Schedule appointments, ensuring proper coordination for specialty care needs.
- Provide a warm, welcoming experience for all patients during check-in and check-out.
- Verify insurance (vision and medical) and ensure patients understand their benefits.
- Accurately maintain patient records while ensuring compliance with HIPAA regulations.
- Collect payments and schedule future appointments accurately.
- Manage patient flow to maintain an organized and efficient schedule.
Optometric Pretesting & Optical Assistance:
- Perform pre-testing on patients as needed.
- Assist with ordering, dispensing, and tracking contact lens and eyewear orders.
- Educate patients on eyewear options and help them navigate their vision care choices.
Administrative & Financial Duties:
- Monitor office inventory and ensure supplies are stocked.
- Work with the Practice Manager to place and expedite orders for supplies and equipment.
- Assist Optometrists, Practice Manager, Patient Care Liaisons, and Myopia Counselors as needed.
- Process patient payments and demonstrate proficiency in financial and insurance terminology.
- Balance and close the cash drawer daily.
- Perform additional clerical tasks as assigned.
Schedule & Availability
- Saturdays (8:00 a.m. – 2:00 p.m.) and Fridays (9:00 a.m. - 3:00 p.m.) required.
- Some evening availability is required.
Education & Experience Requirements
- High school diploma or GED required, some college preferred.
- Minimum of two years of experience in a medical office setting (optometry/ophthalmology preferred).
- Familiarity with EHR/PM systems is a plus.
What We Offer
At Clarendon Vision Advanced Eyecare, we believe in nurturing career growth while fostering a supportive and psychologically safe work environment. We offer:
✅ Medical, Dental, and Vision Coverage
✅ Retirement Plan
✅ Life Insurance & Short-Term Disability
✅ Paid Leave, Paid Holidays, & Paid Time Off
✅ Quarterly Profit-Based Bonus for Full-Time Employees
✅ Birthday Leave – Because YOU Matter!
Join a team that values your skills, your growth, and your contributions. Apply today and take the next step in a career where your work truly makes a difference!
Salary : $18 - $22
