Lead Fulfillment Operations Technician

Description

ProCare LTC (a division of Clarest Health) understands the unique needs of healthcare institutions, providing a personalized level of care and attention that ensures each patient receives the dedicated service they deserve. Our pharmacists are committed to building strong relationships and delivering the highest standard of care. With years of experience, we have the understanding and knowledge to move into the next generation of pharmacy services. We offer personalized medication management for patients in a facility so they can live healthier and happier lives.

The Lead Fulfillment Operations Technician plays a key role in ensuring the smooth and efficient operation of the Fulfillment Operations department under the supervision of the Pharmacist-in-Charge (PIC). This role is responsible for overseeing various areas, including Paxit and other automated dispensing systems, bulk order fulfillment, pre-packaging, non-sterile compounding, and staging/toting items for shipment. In addition to coordinating department schedules and workflows, the Lead Technician participates in staff coaching, training, and performance management, ensuring timely communication and escalation of any concerns.

Location: On site at our closed-door, Cheshire CT, pharmacy

Salary : starting at $21/hr (dependent upon experience and license type) $ 3 /hr shift differential

Schedule : Monday thru Friday – 6:00 pm -2:30 am (every 6th weekend 12:30 - 9:00 pm)

Reports to: Fulfillment Operations Supervisor or Manager

What We Offer

• Comprehensive Medical, Dental and Vision Insurance (as low as $13.33/pay)
• Paid Time Off
• Free Virtual Care – Telemedicine
• 401k with company match
• Closed-door Pharmacy - No more face-to-face meetings with customers
• Referral Bonuses
• Life Insurance
• Make a difference in the lives of others!
• We are growing and that means more opportunities
  
  

Key Responsibilities

• Coordinate department schedules, monitor workflows, and adjust shift assignments as needed
• Participate in coaching, training, and development of team members to enhance performance and productivity
• Identify and communicate staff performance concerns or development opportunities to supervisors or managers
• Operate automated dispensing equipment, including Paxit packagers and non- Paxit systems, at established productivity levels
• Ensure proper inventory replenishment and supply management throughout the pharmacy
• Perform pre-packaging activities, including labeling, monitoring expiration dates, and maintaining pre-pack logs
• Handle bulk dispensing activities, such as labeling, processing third-party claims, and ensuring inventory accuracy
• Manage staging and toting processes, ensuring timely and accurate preparation for order shipment
• Maintain compliance with all regulatory requirements and company policies, including HIPAA and OSHA standards
• Report workflow backlogs, operational issues, and compliance concerns promptly to supervisors and other stakeholders
  
  

Qualifications

• High school diploma or equivalent; advanced certifications in pharmacy operations preferred
• Minimum of 2 years of experience in a pharmacy or fulfillment environment
• Demonstrated understanding of USP 795 standards and compounding procedures
• Proven ability to operate automated pharmacy equipment and software systems
• Strong knowledge of compliance regulations, including DEA, CMS, and state health agencies
  
  

Skills & Abilities

• Excellent communication and interpersonal skills for team collaboration and customer focus
• Strong organizational and time-management skills to meet deadlines with accuracy
• Proficiency in pharmacy software and inventory management systems
• Attention to detail and problem-solving skills to address equipment faults and workflow issues
• Ability to multitask in a fast-paced environment while maintaining professionalism and compliance
  
  

Clarest is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.