Customer Service Representative

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, ensuring client satisfaction, and assisting with various inquiries. This role requires strong communication skills and the ability to analyze customer needs effectively. If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we want to hear from you.

Responsibilities

• Provide high-quality customer support through various channels including phone, email, and live chat.
• Assist customers with inquiries regarding products and services, resolving issues promptly and efficiently.
• Perform data entry tasks accurately to maintain updated customer records.
• Handle cash transactions and ensure proper cash handling procedures are followed.
• Analyze customer feedback to identify areas for improvement in service delivery.
• Collaborate with team members to enhance client services and streamline processes.
• Maintain a professional demeanor while managing multiple tasks in a call center environment.
• Utilize multilingual skills to assist diverse clientele when applicable.

Experience

• Previous experience in customer support or client services is preferred.
• Familiarity with call center operations is a plus.
• Strong data entry skills with attention to detail are essential.
• Ability to communicate effectively in English; multilingual abilities are highly desirable.
• Experience in sales or cash handling is beneficial but not mandatory.
• Proficient typing skills to ensure efficient communication and documentation.

Join our team as a Customer Service Representative where your contributions will make a significant impact on our clients' experiences!

Job Type: Full-time

Pay: $17.84 - $18.15 per hour

Shift:

• Day shift

Work Location: In person

Salary : $18 - $18