VP Service Operations

Job Req: CL 1-Ops/G&A

Type: Full time/Exempt

Travel: 25%-50%

Location: On-site- with hybrid flexibility

About Clarimed, Inc.

We are headquartered in Wilmington, DE, with a current corporate office location in Chadds Ford, PA.  We are driving to become:

“The premium, human centered development and regulatory practice for medical products, point of care devices, companion and combination products, and SaMD”

ClariMed is building our corporate team!  We are seeking an experienced on-site Vice President of Operations to work with our corporate executive team and subsidiary operating teams to drive operational excellence and build the foundational systems, processes, reporting and analysis tools that enable us to achieve our vision.

ClariMed was formed with the vision that a unique market opportunity exists to build the leader in human centered regulatory and development services for medical products.  We believe that a focus on placing human factors at the core of device development and regulatory pathways translates to a “quality by design” approach that drives outsized value for patients, customers, and shareholders. We also believe that a stronger calibration to risk/benefit is emerging and will continue to be a driver of market clearance and reimbursement, which in turn will lead to clients that place an emphasis on “smarter” development.

At Clarimed:

We believe in excellence accelerated

We believe in caring and kindness

We believe in creating solutions through thinking without boundaries

We believe that everyone has a voice and we accept, embrace, and celebrate everyone for all of who they are and provide them with an environment to become who they are meant to be

We believe in setting and receiving expectations to ensure that there is clarity and purpose in our actions

We believe everyone has something to learn and something to teach - we are life-long learners and educators

Essential Core Duties and responsibilities

This exciting role oversees operations, designs & implements new programs/initiatives, and leads organizational integration and continuous improvement efforts. Additionally, the position is responsible for developing & implementing processes and systems at both corporate and operating levels to create a global operations ethos which results in the ability to measure, assess, and improve the quality of services provided and levels of service excellence in a growth organization. This senior leader is a servant leader who models the values of the organization.

• Provide day-to-day leadership and management to operating subsidiaries that mirrors the adopted mission and core values of ClariMed.
• Senior member of a management team responsible for driving the business to achieve and surpass sales, profitability, cash flow, and business goals and objectives.
• Responsible for the measurement and effectiveness of all operating entity processes, internal and external. Drive change and improvement to processes as needed.
• Build and execute integration plans for acquired businesses and new business lines.
• Partner with executive leadership and spearhead the development, communication, and implementation of effective growth strategies and processes.
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
• Develop talent and build high-performing teams.
• Motivate and lead a high-performance management team; attract, recruit and retain required members of the operations team not currently in place; provide mentoring as a cornerstone to the management career development program.
• Responsible for overseeing human resources compliance, including ensuring that appropriate disciplinary action, employee rewards and recognition, performance and salary evaluations, and terminations are done properly based on employment laws requirements.
• Support the business in ensuring compliance with all Federal, State, and local employment laws.
• Act as lead within subsidiaries/operating units to develop cross functional teams and delivery strategies.
• Keep the CEO and other members of the executive team updated on significant activities occurring within the business.
• Foster a success-oriented, accountable environment within the organization.
• Create a culture and environment that makes the organization the "employer of choice" in the region/states and sectors in which we operate.
• Summarizing results of analysis for monthly presentation to senior corporate, regional, and executive management
• Assisting in the preparation of the monthly & quarterly business updates distributed to the Board and senior management, which recaps the Company's monthly operating performance
• Partnering with numerous teams across the business to create efficiencies and improve profitability through development and distribution of various KPI reports & trends
• Contribute to the forecasting & budget process including data collection and consolidation, reconciliation, variance, and trend analyses
• Maintain and expand reports as part of monthly, quarterly, and annual financial processes
• Analyze and report on key business lines of profit, including revenue and expense drivers

Required Experience And Skills

• Bachelor’s Degree in business, operations management, engineering, or a related field
• A minimum of 8 years of successful operations experience (required)
• A minimum of 5 years of experience in a senior leadership role (required)
• A minimum of 5 years of successful operations leadership experience in a professional services organization
• Experience leading operations for multiple entities (required)
• Prefer experience growing the business through both organic growth of the existing business, as well as growth through mergers/acquisitions
• Prefer experience within a private equity sponsored company. Understands fast paced decision making, expectations, capitalizing on growth opportunities impacting top/bottom line revenue and EBITDA.
• Requires a track record of successful leadership and delivery of results in a similar environment in terms of (a) P&L responsibility, (b) organization size, (c) markets, and (d) key deliverables
• The successful applicant will bring:

• Resilience & Perseverance
• Business Acumen
• Results Driven Attitude
• Influence & Motivation
• Emotional Intelligence
• Critical/Strategic Thinking
• Perspective to See What Others Cannot
• Creative / Innovation Management
• Passion for Developing Talent & Teams
• Decision Making
• Problem-Solving Skills
• Sound Judgment / Decision Quality
• Servant Leadership

The right candidate will:

·       Show up hungry

·       Show up smart

·       Show humility

·       Be curious

·       Don’t be afraid of being vulnerable

·       Have compassion for others

·       Have crazy high standards

·       Believe in our purpose- to enhance patient safety by leading innovators to design products that are safe enough to be used by (or on) our family and friends.

Together we will do great things!