Study Ops and Recruitment Associate

About ClariMed, Inc.

ClariMed is a human-centered development and regulatory practice for medical products developed by Pharmaceutical and Medical device manufacturers. Our best-of-breed professional services cultivate innovation while ensuring the safe and effective use of medical products.

Operating out of Chadds Ford, PA with offices in San Jose, Boston, and Cambridge, UK, ClariMed is building a global, boutique professional services practice that provides human centered design, development and regulatory services to medical device and pharmaceutical manufacturers. With a grounding in quality by design, creativity and risk mitigation from concept inception through pilot lot delivery, we intend to reduce time to market, enhance product quality and convey a compelling risk/benefit positioning for our clients. We will achieve this by intentionally coupling the flexibility of a boutique offering with the breadth of services of a global business, while avoiding the conflicts that come with manufacturing and clinical operations.

Visit us at www.ClariMed.com.

At ClariMed

We believe in excellence accelerated.

We believe in caring and kindness.

We believe in creating solutions through thinking without boundaries.

We believe that everyone has a voice and we accept, embrace, and celebrate everyone for all of who they are and provide them with an environment to become who they are meant to be.

We believe in setting and receiving expectations to ensure that there is clarity and purpose in our actions.

We believe everyone has something to learn and something to teach - we are life-long learners and educators.

Job Summary:

As a Study Ops and Recruitment Associate at ClariMed, you will play a critical role in ensuring the success of our usability and research studies for Medical Devices and Combination Products by managing the entire participant recruitment process and supporting the operational aspects of our studies. You’ll coordinate outreach, screening, scheduling, and communications with study participants while assisting with administrative and operational tasks that support the study process. Your work will directly contribute to the advancement of safe and effective medical products that improve lives.

Key Responsibilities:

Recruitment Management:

• Lead participant recruitment efforts, ensuring that all participants meet study criteria.
• Develop, execute, and monitor ad campaigns to recruit participants.
• Assist with outreach to potential study participants through various channels (social media, emails, etc.).
• Prepare and distribute participant screening questionnaires, based on client specifications.

Study Support & Coordination:

• Coordinate participant schedules and manage logistics for usability study participation.
• Assist with participant payment processing and maintain accurate records of financial transactions.
• Facilitate study sessions, coordinating on-site participants as needed, ensuring smooth operations.
• Support materials ordering, shipment, and arrival to study locations.

Administrative Duties:

• Maintain and organize records, schedules, documents, files, and study logs.
• Assist in managing public-facing email accounts and triaging requests from prospective clients.
• Ensure all administrative processes, including inventory tracking and ordering supplies, are executed in accordance with ClariMed processes.
• Provide general clerical support: photocopying, scanning, answering calls and emails, booking study related travel, etc.
• Support site related tasks such as study room customization, facility upgrades, and general site maintenance in support of the Site Lead.

Team Collaboration:

• Collaborate with cross-functional teams to ensure the smooth execution of usability and research studies and the efficient flow of communication between clients, participants, and internal staff.
• Develop and maintain in-house recruitment databases and manage study inventories.
• Track and report on the status of recruitment and study operations.

Support ClariMed's Mission:

• Represent ClariMed’s commitment to improving patient care through usability testing and the human-centered design of medical products.
• Contribute to the company’s mission of reducing preventable medical errors and improving patient outcomes worldwide.

Candidate Requirements:

• Experience & Skills:
• Minimum of 2 years of administrative experience (preferred in recruitment, research studies, and/or project coordination).
• Familiarity with posting advertisements on social media platforms (Facebook, LinkedIn, etc.).
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), Google Suite (Docs, Sheets, Forms), and Adobe PDF.
• Experience using software that exports Excel files (e.g., MyHours).
• Strong customer service skills and the ability to communicate with professionals at all levels (e.g., CEOs, physicians).
• Excellent verbal and written communication and presentation skills.
• Strong attention to detail and organizational skills.
• Ability to adapt to changing priorities and work in a fast-paced environment.

Preferred Skills & Qualifications:

• Experience with troubleshooting software issues and using online databases.
• Previous experience working in human factors, usability testing, or the healthcare industry is a plus.
• Experience coordinating travel or event logistics (flights, hotels, etc.).
• A self-starter who can work independently and as part of a team.

Please email your cover letter and resume to HR@ClariMed.com