What are the responsibilities and job description for the HVAC Service Manager position at Clarion Home Services Grp.?
At Woodstock Heating and Cooling, solving problems and helping people is our passion. We have been servicing the McHenry County for over 170 years!
Come join a team and culture that appreciates you! We are looking to add a HVAC Service Manager to our team. This position will oversee our HVAC service operations, ensuring that our customers receive prompt, reliable, and high-quality service. This role requires strong leadership skills, technical expertise in HVAC systems, and a customer-centric approach to service delivery.
If you have the experience, we have the right spot for you. Join a company that values growth, teamwork and respect!
Why work for us?
Benefits that start on the 1st of the month following hire date
Great Growth Opportunities
Fantastically fun work culture
Medical (three affordable medical plans to choose from), Dental and Vision Insurance
Company paid Life Insurance and Employee Assistance Program for yourself, spouse, and children.
Company paid Short-Term and Long-Term Disability
Optional Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical insurance, Pet Insurance, and ID & Legal Shield
401k with company match
Professional and Personal Development, Including Continued Education Assistance
Paid time off & 9 Paid Holidays
Compensation : $80K-$125K per year based on experience
Key Responsibilities :
Team Leadership : Manage and lead a team of HVAC service technicians, providing guidance, training, and support to ensure high performance and customer satisfaction.
Service Operations : Oversee day-to-day service operations, including scheduling, dispatching, and monitoring service calls to meet customer expectations and service level agreements.
Technical Expertise : Utilize your in-depth knowledge of HVAC systems to troubleshoot complex issues, provide technical support to technicians, and ensure efficient service delivery.
Customer Service : Maintain a focus on customer satisfaction by addressing customer inquiries, resolving complaints, and ensuring service excellence at every interaction.
Inventory and Resource Management : Manage inventory levels, equipment, and resources to optimize service efficiency and minimize downtime.
Compliance and Safety : Ensure compliance with industry regulations, company policies, and safety standards to maintain a safe working environment for employees and customers.
Qualifications :
Proven experience in HVAC service management or a similar role, demonstrating leadership capabilities and technical proficiency.
Strong understanding of HVAC systems, components, and operations, with the ability to troubleshoot and resolve technical issues effectively.
Excellent communication skills, both verbal and written, with the ability to interact professionally with customers, technicians, and internal stakeholders.
Leadership qualities, including the ability to motivate and inspire a team, foster a collaborative work environment, and drive continuous improvement.
Organizational skills and the ability to prioritize tasks in a fast-paced environment to meet service deadlines and customer expectations.
Must be able to pass a background check and drug screen.
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