What are the responsibilities and job description for the Night Auditor position at Clarion Hotel?
Overview:
We are seeking a detail and customer-oriented individual to join our team as a Night Auditor and Front Desk Agent. As a Night Auditor, you will be responsible for routine auditing duties. As the first point of contact for our guests, you will play a crucial role in providing exceptional guest service and ensuring a smooth check-in and check-out process. If you have a passion for hospitality and work well independently, we would love to hear from you.
Duties:
- Assist with night audit duties
- Greet guests with a warm and welcoming demeanor
- Assist guests with check-in and check-out procedures
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Maintain accurate guest records and reservation information
- Process payments and maintain cash handling procedures
Requirements:
- Familiarity with hotel reservation systems is an asset
- Previous experience in a front desk or guest service role preferred
- Excellent phone etiquette and communication skills
- Strong guest relations skills with the ability to handle difficult situations diplomatically
- Knowledge of hospitality industry standards and practices
- Ability to work flexible hours, including evenings, weekends, and holidays
Job Types: Full-time, Part-time
Pay: $15.50 - $16.50 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Overnight shift
- Weekends only
Work Location: In person
Salary : $16 - $17
