What are the responsibilities and job description for the Hotel Front Office agent position at Clarion Inn and Suites?
Qualifications
Work Front Office Agent, Receptionist, or similar role
reservations software
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Responsibilities
We are looking for a Hotel Front Office Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation
Hotel Front Office Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities
Ultimately, you will help create a pleasant and memorable stay for our guests
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Job Type: Full-time
Pay: $15.00 - $17.70 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Miami Springs, FL 33166 (Required)
Ability to Relocate:
- Miami Springs, FL 33166: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18
