What are the responsibilities and job description for the Hotel Front Desk Agent position at Clarion Inn, Grand Junction?
Company Overview
Clarion Inn by Choice Hotels is dedicated to providing exceptional hospitality and comfortable accommodations for our guests. Our mission is to create a welcoming environment that ensures a memorable stay for every visitor.
Summary
As a Front Desk Agent at Clarion Inn by Choice Hotels, you will be the first point of contact for our guests, playing a vital role in delivering outstanding customer service. This position is essential in creating a positive experience that aligns with our commitment to hospitality.
Responsibilities
- Greet and welcome guests upon arrival, providing a friendly and professional first impression.
- Manage check-in and check-out processes efficiently while ensuring accuracy in billing.
- Assist guests with inquiries, reservations, and special requests to enhance their stay.
- Maintain knowledge of hotel services, local attractions, and amenities to provide recommendations.
- Handle guest complaints or issues promptly and professionally to ensure satisfaction.
- Process phone calls and reservations with excellent phone etiquette.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready and well-maintained.
- Ensure the front desk area is organized, clean, and stocked with necessary supplies.
Qualifications
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong communication skills with the ability to interact effectively with diverse guests.
- Bilingual abilities are a plus for enhancing guest relations.
- Demonstrated commitment to providing exceptional customer service and hospitality management principles.
- Familiarity with hotel management software or property management systems is beneficial but not required.
- Excellent phone etiquette and professionalism in all interactions.
- Ability to multitask and work efficiently in a fast-paced environment.
If you are passionate about hospitality and eager to create memorable experiences for our guests, we invite you to apply today atClarion Inn by Choice Hotels!
Job Types: Full-time, Part-time
Pay: $14.81 - $15.25 per hour
Expected hours: 15 – 25 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15 - $15