Bartender

Description

The Guest Experience
Our mission is simple: to ensure that every guest at a Clarion Inn Hotel is absolutely delighted with their experience in any of our Food & Beverage outlets or catering facilities.

The spirit of hospitality is reinforced by friendly and helpful associates that make a lasting impression and treat guests like they are visiting their home away from home.

Mission
Banquet and meetings service will bring The Guest Experience to life for all banquet, catering and meeting events. This is accomplished by exceeding performance expectations within the five major areas of responsibilities: service, technical proficiency, teamwork, safety & emergencies, and appearance.

Service

• Conveys a friendly attitude by greeting guests with a warm smile and eye contact.
• Demonstrates Clarion hospitality by treating their guests with respect.
• Refers to all customers as guests.
• Is able to read guests body language and other mood indicators and can adjust their style of service to meet the needs of their guests.

Technical Proficiency

• Is able to deliver Clarion bartending service sequence standards 90% of the time.
• Is able to deliver Clarion bartender timings 90% of the time.
• The guests receive high quality cocktails that meet all recipe standards.
• Is certified as required by local beverage alcohol regulations and/or the hotels prescribed alcohol awareness & service training program for the safe service of beverage alcohol.
• Is able to correctly open and pour wine as illustrated in the Clarion wine service guidelines section outlined in Bartender Training Section.
• Properly prepares garnishes according to recipe standards. Properly stores and rotates fresh garnishes to maximize the quality of the ingredients.
• Food and beverage handling and holding meet all local health and sanitation requirements as measured by routine health inspections.
• Can connect a keg and pour beers according to beer recipes.
• Understands the knife safety policy and practice safe knife handling skills.
• Anticipates the needs of their guests.
• Is knowledgeable about all beverages and can describe how it is prepared and explain the ingredients. Can comfortably handle wine service standards.
• Is knowledgeable about the menu items and can explain their ingredients and how they were prepared.
• Is accurate with POS procedures, ringing in orders, credit card charges, room charges and cash handling procedures.
• Maximizes sales opportunities by recommending their favorite selections.
• Follows their ABCs always be closing during the slow moments of the shift.
• Maintains their sections through effective pre-bussing and bar top maintenance.
• Is actively behind the bar at all times.

Teamwork

• Teamwork begins with being on time.
• Is respectful of their peers.
• Each bartender ensures that their opening checklist is completed in a timely manner.
• Each bartender ensures that their side work and closing duties are complete in a times manner.
• Understands teamwork begins by doing their job well first and then assisting others. Be available to fill-in as needed to ensure the smooth and efficient operation of the restaurant.
• Teamwork recognizes when other team members need help and eagerly provides support.
• Communicates effectively to management and other work groups.

Safety and Emergency Procedures

• Adheres to all safety practices as outlined in the Restaurant Safety section in the Servers Training Section.
• Adheres to prescribed sanitation and food safety practices including but not limited to sanitizing table surfaces, cleaning and sanitizing server station and server storage areas, and using FIFO and discarding out-to-date perishable food & beverage items.
• Wash hands frequently, including after: visiting the toilet, handling raw foods, handling east, touching hair, scratching, blowing the nose, coughing or sneezing, handling dirty equipment, handling chemicals, smoking, eating or drinking.
• Understands all emergency procedures as required by the hotels emergency policies & procedures guide(s), and is able to follow emergency procedures protocol in each emergency situation.

Appearance

• Is viewed as friendly by the continuing use of their smile and positive attitude.
• Uniforms appearance is crisp and clean and meets the Clarion uniform standards.
• Team member make-up and jewelry meets the hotels uniform standards.
• Maintains a high level of personal hygiene. Lets their supervisor know when they are not feeling well and frequently washes to avoid all types of cross contamination.

Qualifications