What are the responsibilities and job description for the Front Desk Agent position at Clarion Pointe Hotel?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in the hospitality industry. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. Experience in hotel management or hospitality is preferred.
Responsibilities
- Greet and check in guests upon arrival, ensuring a smooth and pleasant experience.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Handle guest inquiries and complaints with professionalism and courtesy, striving for guest satisfaction.
- Conduct night audits as required, ensuring accuracy in financial transactions and reporting.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages promptly.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold high standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in a front desk or customer service role within the hotel or hospitality industry is preferred.
- Strong communication skills; bilingual abilities are a plus.
- Proficiency in using phone systems and hotel management software.
- Excellent guest relations skills with a focus on providing outstanding customer service.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- High school diploma or equivalent; further education in hospitality management is an advantage.
- Strong attention to detail and ability to multitask in a fast-paced environment.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Ability to Commute:
- Charleston, SC 29414 (Required)
Work Location: In person