Front Desk Agent

**Job Overview:** We are seeking a professional and welcoming Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a vital role in ensuring their stay with us is memorable and enjoyable. If you possess excellent guest relations skills, a passion for hospitality, and a strong work ethic, we encourage you to apply for this exciting opportunity. **Duties:** - Greet and welcome guests, answering any questions they may have and providing information about our hotel and local attractions. - Check guests in and out of their rooms, efficiently managing room assignments and maintaining accurate records. - Handle guest inquiries and concerns, utilizing your excellent customer service skills to resolve any issues promptly and professionally. - Operate our phone system, responding to guest calls and messages in a friendly and courteous manner. - Process payments and handle any financial transactions, ensuring all financial records are accurate and up-to-date. - Perform night audits, reconciling financial records and ensuring the hotel is secure and tidy. - Maintain a clean and organized front desk area, including the lobby and surrounding areas. - Collaborate with the hotel management team to ensure that our hotel is running smoothly and that all guest needs are being met. - Utilize your bilingual skills to communicate with guests and staff members in their preferred language. - Stay up-to-date on hotel policies and procedures, providing guidance and support to guests as needed. **Requirements:** - High school diploma or equivalent required. - Previous experience working in a hotel or hospitality environment is essential. - Proven track record of providing excellent customer service and guest relations. - Strong communication and interpersonal skills. - Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities. - Proficiency in hotel management systems and phone systems. - Bilingual skills are highly desirable. - Availability to work a variety of shifts, including evenings, weekends, and holidays. - A commitment to providing a high level of service and a passion for delivering exceptional hospitality experiences. **Skills:** - Guest relations - Phone etiquette - Hotel - Night audit - Customer service - Bilingual - Hotel management - Phone systems - Front desk - Hospitality

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Holidays
• Morning shift
• Night shift

Experience:

• Hospitality: 2 years (Required)

Ability to Commute:

• Columbus, GA 31904 (Required)

Ability to Relocate:

• Columbus, GA 31904: Relocate before starting work (Required)

Work Location: In person

Salary : $10