Operations Lead

About Clarion

Clarion is building the most advanced AI communication layer for healthcare, enabling clinics overwhelmed by routine calls and messages to finally come up for air. Our AI agents automate complex workflows end-to-end, freeing staff to focus on patient care. We are an in-person company based in New York.

The reality of healthcare today: clinics miss 30-40% of inbound calls due to staffing shortages, while patients struggle to connect with providers. We've built AI agents that handle scheduling, billing, prescription refills, and more—serving tens of thousands of patients monthly.

We're growing rapidly, serving dozens of customers including virtual care companies, outpatient health systems, and a $5B publicly traded health insurance company. With demand surging and revenue quadrupling in recent months, we're scaling our team.

We've raised $5.3M and are backed by Accel, Y Combinator, Sequoia (scout), as well as the founders of Ophelia, Medallion, Counsel Health, Elemy, Sana, and more.

Our clinician-led founding team combines healthcare operations expertise with technical excellence. Dr. Ryan Gallagher, our CEO, is a Stanford/Harvard-trained physician from the founding teams of Two Chairs and Ophelia (YC W20). Jeffrey Lamothe, our CTO, worked on voice AI at Amazon Alexa and led AI/ML projects at Salesforce and Citi's AI lab.

Join us as we transform healthcare communication. We're creating a future where patients receive faster resolutions, staff are happier, and providers have more time for what matters most: patient care.

Why Join Us?

• Early-stage with strong market validation: We have dozens of paying customers with rapidly growing revenue and strong market signals, while offering the high-impact environment of an early-stage startup.
• Solving a massive healthcare challenge: We're addressing a critical problem in healthcare communication that affects millions of patients and providers daily, with technology that can truly transform the patient experience.
• Clinician-led founding team: You'll work directly with our CEO, a former physician and founding team member of successful digital health startups, who brings deep healthcare operational knowledge to our company.
• Outsized early impact: You'll be joining at an early stage where your contributions will shape our company's trajectory, processes, and culture, with significant influence on how we grow and serve our healthcare partners.
• In-person collaboration advantage: We've built in-person since day one and maintain this as a strategic advantage—we move faster, build stronger bonds, and create a cohesive culture.
  
  

What You'll Be Working On

• Serving as the CEO's right hand to drive priority initiatives, track progress against goals, and identify operational bottlenecks
• Managing our AI agent deployment pipeline from initial customer onboarding through ongoing optimization
• Building and documenting scalable processes for customer implementation, quality assurance, and ongoing support
• Creating dashboards to track key metrics across customer success, AI agent performance, and business operations
• Managing vendor relationships and evaluating new tools to support our growing operations
  
  

Requirements

• 2-4 years of experience in consulting, investment banking, business operations, or high-growth startups
• Clear communicator who builds trust easily with healthcare customers and team members
• Experience managing projects from start to finish and coordinating across different areas
• Good with numbers and able to spot trends that help guide business decisions
• Excited to work in-person at our NYC office
  
  

You are a good fit if

• You're highly organized and can balance multiple strategic initiatives while maintaining a clear view of company priorities
• You're proactive about identifying both risks and growth opportunities across the business
• You're comfortable working in a fast-paced environment and can adapt your approach as company needs evolve
• You're naturally curious about healthcare workflows and passionate about improving them with technology
• You take ownership of outcomes and measure your success by company and customer metrics
  
  

What We Offer

• Transformative impact: Build technology that directly improves healthcare for millions—your code will liberate medical staff from administrative burden and give patients seamless access to care
• Growth trajectory: Join our founding team, grow into leadership, build your team, and shape the technical direction of a rapidly scaling company
• Technical frontier: Work at the bleeding edge of AI and voice technology, solving problems most engineers never get to tackle
• Career opportunity: Position yourself at the convergence of healthcare and conversational AI, building solutions that healthcare organizations desperately need
• Exceptional compensation: Competitive salary, meaningful equity, and comprehensive benefits including 100% covered healthcare, flexible time off, 401(k)
  
  

Interview Process

At each stage, we decide within 24hrs and update you shortly after:

• First Chat (15min) [Virtual]: A casual conversation about the role and your experience to see if there's a good initial fit.
• Experience Deep Dive (45min) [Virtual]: We'll explore your operational experience, how you've managed complex projects, and your approach to building scalable processes.
• Business Case Exercise (Take-home): Complete a brief analysis of an operational challenge we're facing, showing your strategic thinking and problem-solving approach.
• Team Day (Half-day) [In-Person]: Visit our New York office to meet with co-founders, team members, and potential collaborators. You'll work through operational scenarios, discuss strategy, and get a sense of our company culture and working environment.
  
  

If you're excited about building operational excellence in a fast-growing AI healthcare company and driving our mission to transform patient communication, we'd love to hear from you.

Compensation Range: $80K - $120K