What are the responsibilities and job description for the Customer Service Representative - St. Joseph - Distribution Center position at Clarios?
What you will do
The primary purpose of this position is to communicate with different customers to process orders and assist with their queries regarding our products and services. Representatives also deal with customer concerns and communicate suitable solutions.
How you will do it
- Processes customer orders which may include, but is not limited to: receiving, entering, verifying, and acknowledging orders, preparing credits and weekly order status, assisting in expediting orders, maintaining order files, and investigating order related issues.
- Monitors order status and takes actions to ensure plant is meeting customer delivery requirements and commitments.
- Operates all existing customer systems including, but not limited to: order processing, credits, and customer concerns.
- Maintains direct contact with both internal and external customers regarding orders
What we look for
- High school diploma, or general education diploma from an accredited institution, is required. Associate or bachelor’s degree preferred.
- Minimum 2 years customer service experience in a manufacturing environment is required
- Strong computer skills and basic working knowledge of Microsoft Word and Excel.
- Excellent time management skills and ability to multi-task. Excellent organizational skills and attention to detail.
- Ability to consistently deliver excellent customer service to both external and internal customers.
- Strong communication skills including the ability to work collaboratively with external and internal customer
What we do here
Our St. Joseph, Missouri distribution center charges, packages, and ships the batteries used in cars, boats, motorcycles, and heavy-duty trucks. We opened in 2000, now employ more than 280 people and operate six days per week. We are actively involved in our local community and give back through The United Way, Camp Quality, Second Harvest Food Bank and Habitat for Humanity.
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What you get:
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, perks, and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide market share leadership
- HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility
- Clarios has been recogizned as one of 2024's Most Ethical Companies by Ethisphere. This prestigious recognition marks the second consecutive year Clarios has received this distinction.
Who we are:
Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at
Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at
www.clarios.com
.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing
Special.Accommodations@Clarios.com
. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report
. We want you to know your rights
because EEO is the law.
A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.
To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
