Jr. IT Support Technician

Job Title: Junior IT Support Technician

Department: Information Technology

Hybrid: 3-4 days/week in-person

Location: Lakeview - Belmont Clinic. Travel to other Clinics as needed.

Clarity Clinic is an interdisciplinary mental health group private practice dedicated to providing exceptional holistic care to individuals seeking mental wellness. We are seeking a highly skilled Senior Applications Specialist to join our Information Technology team. The successful candidate will have a strong background in software engineering, Microsoft environments, networking, customer service, and the medical industry, along with a solid understanding of the ITIL framework.

Summary

Clarity Clinic is seeking a motivated and detail-oriented Junior IT Support Technician to join our growing team. This hybrid role will provide essential technical support to our staff, both remotely and on-site at our Chicago clinic locations. The ideal candidate will have a strong foundation in IT fundamentals, excellent troubleshooting skills, and a passion for providing exceptional customer service. This role is perfect for someone looking to gain hands-on experience in a dynamic healthcare environment.

Responsibilities

• Help Desk Support: Provide first-level technical support to end-users via phone, email, and in-person, resolving issues related to hardware, software, network connectivity, and other IT systems. Strong customer service skills required.
• Hardware Setup: Install, configure, and maintain computers, laptops, printers, mobile devices, and other peripherals. Troubleshoot hardware malfunctions and coordinate repairs or replacements.
• Hardware Maintenance: Perform routine daily and weekly checklists (e.g., backup verifications, antivirus updates, system logs) to ensure optimal system performance
• Network Support: Assist with basic network troubleshooting, including connectivity issues, Wi-Fi problems, and network device configuration.
• Network Monitoring: Monitor internal networks, cloud platforms, and third-party services for potential outages or performance issues, escalating and resolving as needed
• Software Support: Install, configure, and troubleshoot various software applications, including operating systems (Windows), office productivity suites (Microsoft Office), and clinic-specific software (AdvancedMD).
• Microsoft Azure Support: Create and maintain user accounts, manage access privileges, and ensure security best practices
• Printer Management: Install, configure, and maintain printers and multi-function devices. Troubleshoot printing issues and manage printer supplies.
• Inventory Management: Maintain accurate records of IT assets, including hardware, software licenses, and peripherals.
• Vendor Management: Coordinate with third-party vendors and service providers to report outages, follow up on service tickets, and ensure timely restoration of services
• Documentation: Create and maintain clear and concise documentation of IT procedures, troubleshooting steps, and user guides.
• On-Site Support: Travel to various clinic locations within Chicago as needed to provide on-site technical support and perform hardware installations/maintenance.
• On-Call Rotation: Participate in an on-call rotation to address urgent IT issues outside of regular business hours, ensuring continuous system availability and prompt resolution of critical outages
• Security Awareness: Adhere to all security policies and procedures to protect sensitive patient data and maintain HIPAA compliance.
• Ongoing Training: Stay current with emerging technologies and industry best practices through continuous training and professional development
• Other duties as assigned: This is a broad job description and other tasks may be assigned as needed.
  
  

Qualifications

• High school diploma or equivalent required; Bachelor’s degree or relevant technical certifications (e.g., CompTIA A , Network ) preferred.
• 1-2 years of experience in a help desk or IT support role is a plus, but entry-level candidates with a strong technical aptitude and eagerness to learn will be considered.
• Solid understanding of computer hardware, software, networking, and operating systems (Windows).
• Experience with troubleshooting hardware and software issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.
• Valid driver's license and reliable transportation.
• Understanding of HIPAA regulations and data privacy practices is a plus.
  
  

Physical Requirements

• Ability to lift and carry up to 25 pounds.
• Ability to sit, stand, and walk for extended periods.
• Ability to bend, stoop, and reach.
  
  

Apply today and join a team of dedicated professionals committed to transforming the lives of our clients. Make the work you do count! Join us in fighting the mental health care crisis in our world today, by providing the best I.T support to our clinical team. We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ individuals from nontraditional backgrounds.