What are the responsibilities and job description for the Patient Services Representative position at Clarity Eyecare?
Patient care coordinator / representative needed for a luxury boutique optometrist's office. We are looking for someone to provide exceptional customer service, and we are willing to train the right candidate for a future in optometric care.
Your role would start as a patient care representative and include answering phones, scheduling patients, and ensuring a perfect patient experience. The ideal candidate would be highly adaptable and ready to learn all aspects of optical sales and optometric care.
Room for growth!
Future training can be considered for the following roles: optometric technician, optician, optical office management.
Must haves:
- 2-3 years of sales or customer service experience
- Energetic, friendly attitude
- Detail oriented
- Self-starter
- Proficient in basic computer skills
- High school diploma
- Full time required
About us:
Clarity Eyecare is a high-end optometry office located in the Mount Washington neighborhood of Baltimore/Baltimore County, MD.
We are looking for someone with wonderful customer service and communication skills to join our team! We are the best rated optometrist office in the city, due to our attention to detail and care for our patients. Our office is growing and we need someone who can join our amazing team, as we elevate our standard of care.
Responsibilities
- Greet and assist patients at the front desk, ensuring a welcoming environment.
- Manage patient records and maintain confidentiality in compliance with HIPAA regulations.
- Schedule appointments and handle patient inquiries via phone and in-person.
- Collaborate with other team members to facilitate smooth patient flow and service delivery.
- Utilize EHR systems to update patient information and process medical collections as needed.
- Provide exceptional customer service, addressing patient needs and concerns effectively.
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Employee mentoring program
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Medical Specialty:
- Ophthalmology
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $21