Job Description
Job Description
Salary : 62,500-76,500
Practice Manager Behavioral Health Practice (Massachusetts or Remote)
Position Overview :
We are seeking a highly motivated and detail-oriented Practice Manager to oversee the day-to-day operations of our behavioral health practice. The ideal candidate will have a proven track record in healthcare management, excellent communication skills, and the ability to manage bicoastal operations effectively. This role requires a mix of operational oversight, patient interaction, and strategic planning to ensure the smooth functioning and growth of the practice.
Location :
This role is based in Massachusetts or remote, with the ability to manage operations across multiple time zones.
Key Responsibilities : Patient Coordination and Front-End Operations
- Serve as the primary point of contact for patients, ensuring excellent customer service on the phones and in written communication.
- Schedule, cancel, and reschedule appointments efficiently while maintaining patient satisfaction.
- Collect and process patient copays, deductibles, and outstanding balances.
- Address patient inquiries, concerns, and billing-related issues in coordination with the billing team.
Practice Operations Management
Oversee day-to-day practice operations, ensuring smooth workflows across all locations.Coordinate with billing teams to monitor revenue cycle management and address outstanding claims or collections issues.Manage practice management tools such as Asana , ensuring tasks and projects are tracked and completed on time.Monitor practice cash flow, identify trends, and implement system improvements to optimize financial performance.Oversee compliance with all regulatory requirements and ensure timely updates of licenses, certifications, and practice policies.Human Resources and Employee Oversight
Manage payroll, 401(k) contributions, and other employee benefits in collaboration with the finance team.Provide HR support, including onboarding new employees, maintaining personnel records, and ensuring adherence to policies.Supervise employees to ensure accountability and productivity, conducting regular performance reviews and addressing performance issues.Foster a positive and productive work environment, addressing employee concerns and facilitating conflict resolution.Strategic Planning and Big-Picture Oversight
Collaborate with leadership to develop and implement strategies for practice growth and efficiency.Analyze financial reports and operational metrics to identify opportunities for improvement.Proactively identify and implement system changes to streamline operations and improve patient and employee experiences.Qualifications :
Education and Experience :
Bachelors degree in healthcare administration, business management, or a related field required (Masters preferred).Minimum of 35 years of experience managing operations in a healthcare setting, preferably in behavioral health.Experience managing multi-location or remote teams is highly desirable.Skills and Competencies :
Communication : Excellent phone and interpersonal skills, with the ability to interact professionally with patients, employees, and vendors.Technical Proficiency : Familiarity with practice management software (e.g., Asana, EHR systems) and financial tools.Organization : Strong ability to manage competing priorities, meet deadlines, and maintain attention to detail in a dynamic environment.Problem-Solving : Proactive and solution-oriented mindset, with a focus on continuous improvement.Financial Acumen : Knowledge of cash flow management, payroll, billing systems, and revenue cycle management.Leadership : Proven ability to manage and motivate teams, fostering accountability and high performance.Other Requirements :
Familiarity with Massachusetts employment laws and healthcare regulations (preferred but not required for remote candidates).Flexibility to manage bicoastal operations and coordinate with teams across time zones.What We Offer :
Competitive salary commensurate with experience.Flexible work environment, with the option to work remotely or from Massachusetts.Comprehensive benefits package, including 401(k) matching, health insurance, and PTO.Opportunities for professional development and growth within a supportive team environment.How to Apply :
Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are the right fit for this position. Applications can be sent to [contact email].
We are an equal opportunity employer and encourage candidates of all backgrounds to apply.
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