What are the responsibilities and job description for the Customer Experience Operations Support II position at Clarity Telecom LLC?
Job Description
Job Description
We Push the Boundaries of Possibilities for our Communities.”
Overview of the Position Responsibilities : The Customer Experience Operations Support II is responsible for inbound service calls for enterprise level business customers. This role will make inbound and outbound calls and works with enterprise level customers to find resolutions in a timely manner. If this sounds exciting, please read on.
Be part of our innovation- building and delivering a fiber-rich internet connection to people's doorsteps.
What You Will Do :
- Respond to inbound and outbound calls to support enterprise level customers.
- Work across multiple departments within the organization and effectively communicate information, build partnerships, and demonstrate the Bluepeak approach while achieving timely results.
- Respond to Business Customer Experience Specialist Tier I network questions and hosted voice questions via tickets and phone calls.
- Communicate appropriate options for resolution in a timely manner.
- Follow-up with customers to confirm resolution of issues or to follow-up with additional troubleshooting steps.
- Follow assigned schedule to ensure accurate phone coverage.
- Communicate the need to escalate calls to assure resolution of issues.
- Maintain working knowledge of department and stay current with latest policies
- Maintain accurate record keeping for department as needed
- All other related duties as assigned.
What You Will Need :
Why Work at Bluepeak?
About Us
We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you : Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.
Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
