What are the responsibilities and job description for the Field Operations Manager position at Clarity Telecom LLC?
Job Description
Job Description
We Push the Boundaries of Possibilities for our Communities .”
Overview of the Position Responsibilities : This position is responsible for the operation, planning and daily activities of the installation and repair functions including : management and development of supervisors and technicians, quota management and scheduling; implementation of- and adherence to company procedures including quality assurance program; and other activities associated with the install and repair functions that contribute to customer satisfaction. If this sounds exciting, please read on.
Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.
W hat You Will Do :
- Manage supervisors, technicians and partners (contractors) to ensure compliance with company guidelines regarding quality, customer service, safety, work-order completion and closeout and productivity requirements
- Responsible for the training and development of the department’s employees
- Manage quota and work schedules such that service and fulfillment standards are met
- Participate in prompt resolution of escalated work orders
- Assists in developing, recommending and administering technical operations policies and procedures including maintenance of the safety and quality assurance programs
- Communicates effectively with customers, management, employees and installation and service partners (contractors)
- Assists in the development and management of the department’s operating budget in accordance with corporate guidelines
- Assists in the interview / hiring process, coaching, counseling and ongoing review process for install and repair positions and administers discipline consistent with corporate policies
- Works with managers, supervisors and employees to promote a positive attitude and good employee morale
- Maintains a professional appearance and appropriate behavior at all times
- Maintains good attendance
- All other duties as assigned
- Ability to manage supervisors and technicians
W hat You Will Need :
Why Work at Bluepeak?
About Us
We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you : Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.
Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
