What are the responsibilities and job description for the Product Support Analyst position at Clarivate Analytics US LLC?
We are looking for a Product Support Analyst to join our support team in Ann Arbor, MI. This is an amazing opportunity to work with Rapido, our integrated digital borrowing solution that gives patrons independent access to millions of resources with just a few clicks and connects them to libraries worldwide.
If you have a background in customer service, technical support, or library software and enjoy working in a dynamic and continuous learning culture, we would love to speak with you!
About You - experience, education, skills, and accomplishments
- Bachelors degree or equivalent relevant work experience
- 2 years of client service & support experience
It would be great if you also had...
What will you be doing in this role?
About the Team
The Rapido Support Team supports Ex Libris' library resource sharing service Rapido , used by libraries world-wide. The team consists of analyst in Europe, Middle East, Central America and North America, and sits within the larger Ex Libris Support Department, part of Clarivate's Customer Care organization.
Hours of Work
This is a full-time hybrid position which supports local core business hours. Collaboration with Global teams will require early morning or evening calls as necessary.
Clarivate is an Equal Opportunity Employer Vets / Minorities / Women / Disabled
