What are the responsibilities and job description for the Renewal Account Manager - IP position at Clarivate Analytics US LLC?
We are looking for a Renewal Account Manager to join our team. This is an amazing opportunity to champion our line of patent and trademark products. If you're experienced in maintaining successful client relationships, managing renewals, driving incremental revenue, and providing invaluable cross-functional perspective on product and process improvements to the client experience we would love to speak with you!
About You - experience, education, skills, and accomplishments
5 years of sales or intellectual property experience
3 years of experience in B2B sales
3 years in an account management, business development, or renewals specialist role
At least 1 year of experience in Salesforce.com or a similar tech-based platform/CRM
It would be great if you also have...
Understanding of consultative selling and strategic account management
Experience in subscription selling, Intellectual Property, or information services
Ability to work independently and collaboratively, making decisions based on data and good judgment and drawing on resources to support decision making when appropriate
Capacity to learn and effectively utilize Salesforce.com and other programs relevant to the role
Ability to analyze, compare, evaluate, reconcile, and draw meaningful conclusions and action plans from data
Spanish and/or Portuguese language skills
What will you be doing in this role?
Act as an advocate for both the client and Clarivate to ensure positive outcomes
Communicating with existing clients by telephone, e-mail, and video calls to sell and retain products and services
Identify and pursue uplift opportunities with your team to support our existing clients
Identify, manage and resolve issues via collaboration with internal teams
Manage all renewal orders through SFDC and customer portals as required
Provide weekly reporting to Managers, Specialists and Regional Sales/RAM leaders
Executes regular account reviews, including contract status, product migration and cross-sell/upsell opportunity, account penetration, and issue review, providing updated and regular status reports to key stakeholders
Actively learn about Clarivate offerings and products
About the Team
This role will report to the Sr. Manager of Renewals & Partnership Sales, working as part of a team across the Americas. You will be a part of a team of 4 colleagues located across the US.
Hours of Work
Full Time, permanent
This is a hybrid opportunity working 2-3 days a week preferably in Alexandria, VA
#LI-LP
#LI-Hybrid
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.
