What are the responsibilities and job description for the Senior Customer Success Manager position at Clarivate Analytics US LLC?
As a Senior Customer Success Manager at Clarivate, you will be responsible for ensuring renewal and retention of subscription licenses through implementation and usage of all Clarivate Life Science solutions while also finding opportunities to upsell our products. You will need working familiarity with each Clarivate service. The ability to work independently, as well as in a collaborative, cross-functional team environment is imperative as this position will work closely with Sales, Product Management & Marketing. You will also be involved in ensuring that Clarivate's services are being delivered on what is promised and ensuring that the customers are fully utilizing the services. The Client Success Manager will have a foundational understanding of the industry and work to gain basic product knowledge and an understanding of their assigned client's needs.
About you - experience, education, skills, and accomplishments
- Bachelor's Degree in a related field or equivalent relevant work experience
- At least 7 years of relevant work experience
Job Responsibilities :
Strategic Relationship Management : Build and deepen customer stakeholder relationships, serving as a trusted advisor to drive mutual long-term success .
Customer Retention : Maximize customer retention through strategic relationship management and proactive value delivery .
Customer Insights & Strategy : Analyze customer needs and usage patterns to develop strategic success plans that drive adoption and customer value realization.
Cross-Functional Collaboration : Lead cross-functional initiatives to improve customer experience, working closely with Product, Sales, and Operations teams to drive organizational improvements.
Growth Support : Drive expansion within accounts by identifying growth opportunities that align customer needs with product offerings.
Strategic Leadership : Promote team excellence by championing customer success best practices, mentoring team members, and designing process improvements that elevate program effectiveness.
Hours of Work
Clarivate is an Equal Opportunity Employer Vets / Minorities / Women / Disabled
