What are the responsibilities and job description for the Consulting Operations Analyst position at Clarivate?
We are looking for an organized and detail-oriented, Consulting Operations Analyst to join our Service Implementation team at Clarivate. In this role, you will be responsible for supporting day-to-day operational functions of Clarivate’s Intellectual Property Software and Services team In this role, you will focus on efficiency, compliance, and effectiveness. You will provide support for the essential processes across Consulting Services.
About You – Experience, Education, Skills, And Accomplishments
You will work closely and report to the Senior Manager of Consulting Services. This position is a part of the larger Service Implementation team that handles all of the operational processes for the team. You will focus on our North America operations but will collaborate with teams in other countries as well.
Hours of Work
About You – Experience, Education, Skills, And Accomplishments
- Bachelor's degree in a business, liberal arts, or related field or equivalent relevant work experience
- 1 year of academic or professional experience using Microsoft Excel
- Experience with data analysis tools such as Power BI, or equivalent
- Familiarity with project management tools such as Project Insight or MS-Project
- Experience with procurement tool, Coupa
- Experience with customer services, consulting services, or IP practices
- Resource Management: assist project managers with allocation of global consulting resources and schedule optimization.
- Project Management: assist project managers with monitoring project schedules, time entry and reporting.
- Invoicing: Support invoicing processes, ensuring accurate and timely billing, and address discrepancies and corrections as needed.
- Revenue Forecasting: Assist in forecasting revenue based on project schedules and deliverables, providing insights to support financial planning.
- Data Collection and Reporting: Gather data and track key performance indicators (KPIs) and operational metrics. Generate reports to support decision-making and continuous improvement.
- Communication and Problem Solving: Act as a liaison between departments to facilitate smooth operational cooperation. Maintain open communication with managers, consultants, and vendors. Identify and troubleshoot operational issues as needed.
You will work closely and report to the Senior Manager of Consulting Services. This position is a part of the larger Service Implementation team that handles all of the operational processes for the team. You will focus on our North America operations but will collaborate with teams in other countries as well.
Hours of Work
- Full Time, Permanent
- This is a hybrid role working 2-3 days a week in any of our US Clarivate offices
- No travel required
