Visitor Services Associate - Seasonal

About the Clark:

The Clark is a leading cultural institution and actively seeks employees who are energized and motivated by its dual mission as an art museum and a center for research and higher education, dedicated to advancing and extending the public understanding of art. The Clark’s mission and its geographical location define three essential aspects of its character and identity: the quality of its art, the beauty of its pastoral setting, and the depth of its commitment to the generation of ideas. Clark employees enjoy the opportunity to live and work in the Berkshires of Western Massachusetts, a place of rich natural beauty, a dynamic environment defined by its deep cultural resources, and a region that is growing as both a center of innovation and a major tourist destination.

Position Summary:

As a member of our Visitor Services department, you’ll be a front-line ambassador, welcoming visitors to explore the Clark’s world-renowned collection, exceptional special exhibitions, and a wide array of public programs for visitors of all ages.

Visitor Services Associates are a fundamental component of our visitor experience and help manage our busy museum campus both inside our four buildings and outside on our expansive 140-acre campus. Responsibilities range from reception, admissions, membership sales, wayfinding and information, guest transport, parking management, and event support. Flexibility, a positive attitude, and exceptional people skills are essential qualifications.

Candidates with the greatest availability will be given preference. This position requires working weekends and holidays.

Hourly Rate: $18.00

Major Duties and Responsibilities (Essential Functions) :

• Assist with the daily functions of the admissions, reception, and membership desks, as well as selling tickets to the museum and to events.
• Supporting other departments with programs and events, from selling tickets, merchandise, parking and more as needed.
• Assist with transport of our visitors with accessibility needs in various ways (driving wheelchair-accessible golf carts (18 ), helping to load visitors onto our wheelchair-accessible shuttle, and serving visitors as needed inside and outside of the the museum buildings.
• Serve as an ambassador to Clark and take ownership of all areas of Clark stewardship.
• Availability to work all major holidays, special events, and weekends as needed.
• Other duties as assigned.

Minimum Qualifications:

Education, Training, and Skills :

• Friendly, welcoming, enthusiastic, reliable, and outgoing.
• Passionate about sharing knowledge and will take pride in making sure the Clark’s visitors are as awed by their experience as they are by the fantastic art and architecture.
• Comfortable multi-tasking in a fast-paced, customer-service environment and performing a range of engagement and logistics roles including sales, visitor engagement, and traffic control.
• Aptitude for learning our POS system and Microsoft Teams, and learning our parking, trails, and transportation systems.
• Keen eye for detail and possesses excellent problem-solving abilities.
• The ability to ride a bicycle.
• A driver’s license is required for operation of Clark golf carts and/or other vehicles.

Work Experience :

Previous customer service experience is helpful but not required.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Moderate physical exertion required, including the ability to work standing for between four and eight hours a day in all weather conditions and the ability to lift up to 30 pounds occasionally.
• Work Environment: Work will usually be performed in museum spaces and outdoors in all weather conditions. The Clark rarely closes and it is expected that you will arrive for your shift despite inclement weather. The noise level in the work environment ranges from low to high.

Employment at the Clark is contingent on the verification of background information submitted by the applicant.

The Clark is an equal opportunity employer, and is committed to the principles of diversity, equity, inclusion, and accessibility (DEIA). We strongly encourage applications from individuals from all identities and backgrounds.

The Clark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or transgender status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation and training.

The Clark considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.