Demo

Customer solution specialist

Clark Associates Companies
Dayton, NV Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 2/21/2025

Customer Solutions Specialist

Location : Remote

Compensation : $25.70 / hour (this includes $0.70 / hour remote work stipend)

Time Zone : Pacific Time Zone

Shift : 8 : 30 AM 5 PM Pacific Time or local time zone equivalent, Monday through Friday

60-Day Training Period : 6 : 30 AM 3 PM Pacific Time or local time zone equivalent, Monday through Friday

If you're searching for a full-time, challenging, customer service career, we’ve got an opportunity for you to join our fast-growing team!

Company and Position Summary

The WebstaurantStore is a leading e-commerce company that exists to meet the purchasing needs of foodservice professionals worldwide.

The Customer Solutions Specialist is an action-oriented role where flexible problem-solving is required to assist customers using a variety of software tools to navigate customer accounts, research questions, problem solve, and communicate effective solutions in a fast-paced environment.

We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country.

Our full-time remote employees will be provided with the essential computer equipment, such as hardware and software, and training needed to perform the job.

What we have to offer :

  • Opportunities for growth and professional development
  • In-depth training on our varying selection of products and the services we offer
  • Opportunities to collaborate and connect virtually across teams and departments
  • Full-time training staff
  • Continuous support through various trainings and available mentorships
  • A focus on work / life balance

As a Customer Solutions Specialist you will :

  • Learn all about WebstaurantStore including the history, products we offer, the foodservice industry, and how to efficiently navigate our internal systems
  • Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales
  • Ensure that customers always have the most complete and up-to-date information about the status of their orders
  • Partner with other departments within and outside of Customer Solutions to support both the customer and the company
  • Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
  • Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
  • Be flexible and adapt to change as we continue to grow as a company
  • Take initiative and use strategic thinking to ensure that WebstaurantStore is the leader in the online food service industry

What we're looking for from you :

  • Desire to learn and grow
  • An internal drive to succeed
  • Ability to work on a team and independently
  • A concern for helping others and doing the right thing by them
  • Desire and ability to work in a fast-paced environment
  • Innovation and the ability to challenge the status quo
  • A college education (preferred but not required)
  • At least 1 year of customer-facing experience (preferred but not required)

To qualify, candidates must have :

  • Cable or fiber internet connections are preferred as satellite connections often cannot support the technologies used by WebstaurantStore to perform day-to-day tasks
  • Consistent 75mbps download / 10mbps upload internet speeds are required
  • A quiet and distraction-free work area
  • Access to a home router and modem
  • Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system / internet navigation required
  • Excellent verbal and written communication skills; conversational fluency in English required
  • Proficient typing abilities
  • The ability to work a training schedule of 6 : 30 AM 3 PM Pacific Time or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
  • The ability to work 8 : 30 AM 5 PM Pacific Time or local time zone equivalent, Monday through Friday, after the 60-day onboarding period

Physical Demands :

  • Work is performed while sitting and / or standing for at least 8 hours each day
  • Requires the ability to communicate effectively using speech, vision, and hearing
  • Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer
  • Requires the ability to work at a computer for extended periods of time

If you’re ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today.

Last updated : 2024-11-20

Salary : $26

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