What are the responsibilities and job description for the E-Commerce Fraud Prevention Specialist position at Clark Associates Companies?
POSITION SUMMARY
The primary function of this role is to prevent orders from processing that were placed fraudulently or with intent to defraud the business. This includes manually reviewing orders, staying current on fraud trends, analyzing data, and working with the team to ensure best practices are being followed and the necessary innovations and improvements are being made to keep-up with fraudsters.
ESSENTIAL DUTIES & RESPONSIBILITIES
Analyzes incoming orders, credits, and accounts to ensure the validity of orders and customer requests
Communicates empathetically and effectively with account holders to confirm authenticity of requests and cardholder information
Makes and executes decisions regarding the validity of orders and item / delivery issues
Works cooperatively with other Risk Specialists to recognize trends and update systems accordingly
Collaborate with appropriate teams across the WebstaurantStore, leveraging the perspective and strengths of others while seeking to add value. Collaboration is necessary to keep relevant departments informed of the risk associated with different policies, as well as leveraging their insights to inform our risk-based decisions.
Measures, tracks, and communicates data on fraudulent attempts, chargebacks, and / or attempts at policy misuse on a regular basis
Evaluate current processes and suggest any appropriate improvements to increase efficiency, reduce loss, and enhance the customer experience
EDUCATION and / or EXPERIENCE
A college degree with job relevant coursework is preferred, but not required
KNOWLEDGE, SKILLS, & ABILITIES
Work is performed while sitting and / or standing for up to 8-10 hours each day
Proficiency with MS Office required
Strong analytical and problem-solving skills
Strong verbal and written communication skills
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
Ability to quickly adapt as business needs change
Ability to address difficult situations with diplomacy and emotional intelligence
Customer service-oriented attitude with a demonstrated desire to exceed expectations
Demonstrated curiosity and desire for continuous learning
Upholds the cultural values of the WebstaurantStore, striving to be an Ideal Team Player and having an entrepreneurial spirit. Has a passion for excellence.
Is able to flourish in a fast-paced, changing environment
Takes ownership of decisions and leverages data to back up those decisions
Is invested in self and team improvement and seeks out areas of growth
Ability to work independently with little or no direction / follow-up to complete tasks and take ownership of situations
Actively participates within group and individual discussions demonstrating working knowledge of DiSC.
PHYSICAL DEMANDS
Work is performed while sitting and / or standing for up to 8-10 hours each day
Requires the ability to communicate effectively using speech, vision, and hearing
Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer
WORK ENVIRONMENT
While performing the duties of this job, the employee will typically work at a desk workstation in an office setting or similar location at their home. The noise level in the work environment and the passage of employees through the work area is usually low.
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