Manager, Credit and Collections

POSITION SUMMARY

The Manager, Credit and Collections is a newly created role designed to support the company’s rapid growth by strategically leading its accounts receivable, credit, and collections functions. This role will be instrumental in developing and implementing a comprehensive credit policy, establishing robust processes for credit risk assessment, and driving initiatives to reduce Days Sales Outstanding (DSO) while optimizing working capital. The Manager will lead and grow a high-performing team, fostering continuous improvement through mentorship, process automation, and performance tracking with key metrics. As a critical business partner, the Manager will collaborate with cross-functional teams—including sales, finance, and senior leadership—to align AR strategies with broader business objectives, drive financial performance, and support informed decision-making.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strategic Leadership of Accounts Receivable Operations : Oversee and manage the daily activities of the accounts receivable team, ensuring streamlined, efficient, and accurate execution of customer collections, deposits, and cash applications.
• Team Leadership and Development : Lead, mentor, and develop the accounts receivable team, fostering a culture of continuous improvement and professional growth.
• Collaboration with Key Stakeholders : Build and maintain effective relationships with customers, internal teams, and senior management, providing recommendations and updates on credit terms and collection efforts.
• Dispute Resolution : Oversee the resolution of billing disputes and discrepancies, working collaboratively with customers and the Account Support team to achieve timely solutions.
• Collections Strategy and Reduce Day Sales Outstanding : Develop and implement effective collections strategies to ensure the timely recovery of outstanding receivables and mitigate bad debt, with a focus on reducing Days Sales Outstanding (DSO) and improving overall working capital.
• Credit Policy Development and Implementation : Design and roll out a comprehensive credit policy, establishing criteria for evaluating customer credit risk profile, setting credit terms, defining procedures for credit approvals, and continuously assessing existing customers’ credit risk profile.
• Credit Analysis and Risk Assessment : Create and lead a credit analysis function to assess customer financial health, recommend appropriate credit terms, limits, and ensure the company mitigates credit-related risks.
• Process Improvement and Automation : Identify and implement opportunities for automation and streamlined processes in collections, billing, and cash applications to improve efficiency and reduce manual work.
• Team Structure : Recommend and execute an optimal team structure, ensuring the team is properly staffed and developed to meet the company’s growth objectives.
• Develop and Monitor Key Performance Indicators (KPIs) : Establish and track KPIs to assess the efficiency and effectiveness of the accounts receivable processes, ensuring alignment with organizational goals.
• AR Reporting and Analysis : Deliver actionable insights through regular reporting on accounts receivable performance, credit risk exposure, aging analysis, and cash flow projections.
• Audit and Compliance : Ensure compliance with accounting standards, credit policies, and internal controls, participating in audits and reviews as required.
• General Ledger : Collaborate closely with the accounting and treasury teams to ensure accurate financial reporting, timely reconciliations, and alignment on working capital goals.
• Other duties as assigned.

EDUCATION and / or EXPERIENCE

KNOWLEDGE, SKILLS, & ABILITIES

LANGUAGE SKILLS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role may work in an office setting and / or telecommute from home. While performing the duties of this job, the employee may be seated for extend periods of time. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

TRAVEL REQUIREMENTS

May require occasional travel to other facilities within the region.