What are the responsibilities and job description for the Warranty Service Specialist (Remote) position at Clark Associates Companies?
Join one of Pennsylvania’s fastest growing companies today! WebstaurantStore, a division of Clark Associates, is looking for candidates to join our growing company as a Warranty Service Specialist on the Ready Kitchen Warranty team. This role is an integral part to the growth of our business and we are looking for motivated candidates who excel in communication, have a passion for hospitality, and a mind for analytical problem-solving.
What we have to offer :
A competitive benefits package including paid time off, medical, dental coverage, and 401k match
Opportunities for growth
Opportunities for community involvement, luncheons, and professional development
Hands on product trainings with leading manufacturers and product specialists
Full time training staff
A focus on work / life balance
Option to work from home
Job Responsibilities
Make and execute decisions regarding warranty service needs of customer orders
Provide basic troubleshooting with customers to rule out common issues of user error
Coordinate and schedule service calls with service providers
Follow up on warranty service claims to ensure accuracy and customer satisfaction
Manage relationships with service technician providers, customers, Procurement and others to help resolve equipment warranty issues
Proactively problem-solve and communicate with appropriate departments when product or customer service issues arise
Evaluate current processes and suggest any appropriate improvements to increase efficiency and better the customer experience
Ideal Candidate Attributes :
Detail oriented
Willing to learn about food service equipment and its basic features
Adept at communicating effectively to a variety of audiences
Ablility to prioritize and balance multiple responsibilities
Willing to take initiative and ownership of problems to find solutions
Ablility to leverage data to support proposed solutions
Ablility to balance desired business and customer outcomes
A team player who wants to contribute to a thriving culture
Ablility to flourish in a fast-paced, changing environment
Education and / or Experience
Minimum 2 years experience in a related customer-centric role
Proficient in MS Office (Outlook, Word, Excel, PowerPoint)
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