Weekend Shift Outbound Team Lead

POSITION SUMMARY

The Outbound Team Lead maintains in-depth knowledge of our products and Outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals. This position identifies operating issues and takes corrective action as needed; this includes receiving and providing clear directions, as well as serving as a role model of our culture to effectively communicate with employees and drive engagement.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure that all product / orders are picked, packed, and / or shipped in a timely manner; utilize the error log to document issues and track accountability
• Oversee daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures
• Monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis
• Conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations
• Clearly communicate team goals, resolve problems as they arise, and answer any related questions
• Develop a cross-trained team that can flex into other departments or jobs as needed
• Maintain a high level of communication with Outbound teams and management on a daily basis; partner with other team leads to flex hours where necessary
• Other duties as assigned

EDUCATION and / or EXPERIENCE

KNOWLEDGE, SKILLS, & ABILITIES

PHYSICAL DEMANDS

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.