Communications & Community Engagement Coordinator

Position Overview:

The Communications & Community Engagement Coordinator will lead and support community outreach and public engagement efforts for a planned light rail corridor in Baltimore, MD (Hybrid - World Trade Center; 3-4 days per week onsite). The role involves co-developing strategies, coordinating stakeholder engagement, managing outreach events, and ensuring alignment with organizational goals. We want to fill this position ASAP or by Feb. 1, 2025.

Key Responsibilities:

Strategic Planning & Coordination

• Co-author public communications and engagement strategies.
• Develop and execute the Red Line Community Engagement Plan.
• Oversee, coordinate, and manage outreach and engagement consultant activities.
• Act as a strategic advisor and liaison between technical teams, developers, and stakeholders.

Community Outreach & Stakeholder Engagement

• Conduct business-to-business outreach with employers, multi-unit residential buildings, and community organizations.
• Plan and conduct outreach events to educate and inform stakeholders, commuters, and residents.
• Create and distribute outreach materials, including newsletters, flyers, and social media posts.
• Prepare briefs, speeches, and talking points for stakeholders.

Event Management

• Provide on-site support at community events, including setup, coordination, and attendee management.
• Ensure events meet safety, accessibility, and regulatory standards.

Project Management & Administrative Support

• Maintain accurate documentation of project activities, including meeting minutes, reports, and deliverables.
• Track timelines, tasks, and budgets to ensure deadlines and financial goals are met.
• Assist with correspondence, presentations, and internal communications.

Collaboration & Reporting

• Collaborate with teams on marketing materials and outreach strategies.
• Record outreach efforts in CRM systems and provide updates to clients through reports and presentations.

Qualifications:

• Education: Bachelor’s degree in Communications, Public Relations, Urban Planning, Marketing, or a related field.
• Experience:
• 5–10 years in community engagement, communications, or project management.
• Familiarity with transit-related outreach is a plus.
• Skills:
• Strong proficiency in Microsoft Office Suite.
• Experience with CRM software, Asana, Slack, or similar tools (preferred).
• Speech writing and public speaking.
• Bilingual capabilities and equity planning experience (nice to have).

Key Attributes:

• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Adaptability to changing priorities and challenges.
• Attention to detail and quality assurance.

Tools and Technologies:

• Event management platforms, CRM databases, and project tracking tools.

Professional Development Opportunities:

• Training in community engagement and project management practices to enhance skills in planning and execution.