What are the responsibilities and job description for the FT Customer Service 6am-3pm #6642 position at Clark Holdings Inc. / Tim Hortons?
Job Description
Hospitality & Customer Service:
Restaurant Operations:
Policies & Procedures:
Health & Safety:
Qualifications:
Physical Requirements:
Other:
Hospitality & Customer Service:
- Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
- Ensure coffee and products are always fresh and accurate by following our REV procedures.
- Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
- Enhance the customer experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
- Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
- Maintain speed of service targets by working efficiently and meeting customers' needs.
Restaurant Operations:
- Adhere to all operational standards and guidelines for product preparation.
- Prepare all products accurately by following the order monitor.
- Communicate showcase and product needs to ensure availability for customers.
- Regularly monitor and record temperatures of required products.
- Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Policies & Procedures:
- Follow all restaurant policies, procedures, and standards.
- Practice proper hand washing techniques and adhere to sanitation guidelines.
- Complete all sanitation tasks as outlined.
Health & Safety:
- Work in compliance with occupational health and safety legislation.
- Follow safe work practices and procedures.
- Use required personal protective equipment.
- Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely to ensure the well-being of everyone.
Qualifications:
- Excellent customer service skills with a friendly and welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work on a team and with multiple employees.
- Attention to detail and ability to accurately process orders.
- Willingness to assist with training new employees.
Physical Requirements:
- Frequent reaching and manual dexterity.
- Continuous standing on tiled surfaces.
- Use of headset for order processing at the drive-thru.
- Ability to stand for long periods.
- Frequent walking and occasional lifting of supplies/products.
- Exposure to cold and high heat temperatures.
Other:
- Regular and predictable attendance is an essential function of this job.
- Working with multiple employees, serving & preparing a variety of food and beverages for customers, and interacting directly with customers and other employees is an essential function of this job.
