Job Description
Job Description
We are searching for friendly and energetic full-time Shift Supervisors at our locations in Williamsville, NY for afternoons (1pm-9pm) to ensure that all restaurant operations run smoothly. Your responsibilities will include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining a clean, well-run restaurant.
To be successful as a Shift Supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Shift Supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.
Job Description
Customer Service :
- Lead by example in demonstrating and reinforcing positive customer service behaviors
- Respond to customer service complaints, resolving problems, and turning negative situations into positive ones
- Assist in scheduling staff breaks and tasks to maintain high Tim Hortons standards throughout the day
- Be flexible on the floor to troubleshoot and address any issues as needed
People Management :
Pre-screen and interview employees to fill various openingsSupport the restaurant's training program and ensure employees have the necessary tools and supportSupervise the performance of hourly employees during shift, ensuring alignment with company policies and takingcorrective action when necessaryStay updated on health and safety regulations and employment legislationProvide ongoing performance feedback to management about any issues with operations.Driving Sales :
Ensure proper merchandising of productsPromote the principles of REV standardsEvaluate and focus on areas requiring greater performance from employeesOperational Analysis :Maintain a productive and safe work environment, following all company operating, food safety, security, health andsafety, and employment standardsMonitor food flow and equipment maintenance to serve safe food to customersStay informed of new information through available resourcesMonitor and promptly respond to company email messagesRestaurant Operations :
Adhere to all operational standards and guidelines for product preparation.Prepare all products accurately by following the order monitor.Communicate showcase and product needs to ensure availability for customers.Regularly monitor and record temperatures of required products.Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.Policies & Procedures :
Follow all restaurant policies, procedures, and standards.Practice proper hand washing techniques and adhere to sanitation guidelines.Complete all sanitation tasks as outlined.Health & Safety :
Work in compliance with occupational health and safety legislation.Follow safe work practices and procedures.Use required personal protective equipment.Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly tothe Restaurant Manager or Human Resources.Operate equipment and machinery safely to ensure the well-being of everyone.Minimum Job Entry Requirements :
High school diploma or GED (must be at least 18 years of age)Minimum of 3 months previous food service management experienceServSafe Manager CertifiedStrong problem-solving, organization, and time management skillsExcellent knowledge of Tim Hortons products and proceduresAction and results-oriented mindsetStrong interpersonal skills, including motivating, delegation, conflict management, respect for others, and activelisteningExcellent communication skills (written, verbal, composure)Physical Requirements :
Frequent reaching and manual dexterity.Continuous standing on tiled surfaces.Use of headset for order processing at the drive-thru.Ability to stand for long periods.Frequent walking and occasional lifting of supplies / products.Exposure to cold and high heat temperatures.Other :
Regular and predictable attendance is an essential function of this job.Working with multiple employees, serving & preparing a variety of food and beverages for customers, and interacting directly with customers and other employees is an essential function of this job.NOTE : By applying for this position, you acknowledge and understand the above job description. This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed.
Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
