What are the responsibilities and job description for the Technical Support Specialist - Aftermarket Parts position at CLARK Material?
CLARK Material Handling Company, is a 100 year old company, and a global leader in the material handling and forklift industry. CLARK is seeking qualified candidates to join our team.
Position Objective / Summary :
The Customer Service Technical Representative is responsible for delivering top-notch technical support to CLARK Material Handling Company's Aftermarket Parts dealers and customers. This role involves addressing and resolving customer issues while ensuring strict adherence to Engineering and Quality Assurance procedures.
Nature and Scope :
The Customer Service Technical Representatives provide technical support for CLARK's parts sales operation, with customers in North America, Canada, Mexico, and Latin America. This position requires technical knowledge in troubleshooting, reading engineering prints, and effectively communicating responses to the Dealer Network. You will have the opportunity to work alongside the supervisor, gaining valuable insights and preparing yourself for career advancement within our team. Since much of this job is performed under trying conditions, maintaining amicable customer relations is crucial. Embrace the challenge of providing exceptional service and thrive in a role where your technical expertise and customer focus drive success.
Key Responsibilities :
- Provide technical support and guidance to Aftermarket Parts dealers and customers.
- Assist Customer Service calls, emails, and inquiries as needed.
- Diagnose and resolve customer problems, utilizing all necessary resources to find effective solutions.
- Ensure compliance with proper Engineering and Quality Assurance procedures in all interactions and resolutions.
- Maintain detailed records of customer interactions, including inquiries, issues, and resolutions.
- Collaborate with cross-functional teams to enhance product support and customer satisfaction.
- Stay updated on the latest products, services, and technical advancements to provide accurate and timely assistance.
Essential Functions :
Basic Qualifications :
Physical / Environmental Conditions :
This position operates in a dynamic and fast-paced office setting, frequently interacting with people, primarily via telephone, to address customer issues and find solutions. The role requires regular movement to the technical area to research inquiries, utilizing elevated microfiche equipment in a crowded space. Additionally, some research tasks necessitate working in the warehouse, where conditions include typical warehouse temperatures, dust, noise, and active forklift traffic.
Disclaimer :
This position description is intended to provide an accurate reflection of the essential job elements but is not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. Employees may be required to perform other duties as assigned or as needed by the business.
CLARK Material Handling Company reserves the right to add to or change the duties of the position at any time.
Clark Material Handling Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Other details
Apply Now