Key Account Coordinator

Are you ready to join a dynamic team at the forefront of the Food Service industry? We are seeking a motivated and detail-oriented individual with strong communication skills join our growing Business Relations team!

Based in Lancaster, PA, Clark Associates has been a disruptive force in the food service industry for over 50 years. As its newest division, Clark National Accounts has been charged with further expanding the reach of Clark's products and services through the strategic application of technology and innovation. Our team’s overarching goal is to provide creative and effective solutions to the unique needs and challenges of the chain restaurant sector as it relates to the sourcing of the equipment and supplies they require to run their day-to-day business operations. Only 6 short years after its inception, Clark National Accounts continues to sustain an exhilarating growth rate, and with that expansion comes ample opportunities for professional development, career advancement, and the chance to impact the trajectory of an ever-evolving and adapting business unit.

Position Overview:

As a Key Account Coordinator, you will play a pivotal role in driving the success of a designated key account, collaborating closely with an Account Manager to foster long-term, mutually beneficial relationships with some of Clark’s largest clients. Your primary focus will be on ensuring the smooth execution, efficiency, and ongoing growth of projects within the key account, directly contributing to its overall profitability. This is important role goes beyond routine tasks; you'll be a key influencer in shaping the trajectory of short and long-term projects. Dive into the heart of data analysis to capitalize on every available opportunity to bolster our key partnerships and thereby access new revenue streams. In this role, you will have the opportunity to influence the division’s growth, bring an entrepreneurial mindset to the table, and help shape our company culture by embodying our CORE values.

An exceptional Key Account Coordinator will:

• Collaborate with internal team members and customers to address project-specific needs
• Facilitate clear communication to internal and external stakeholders to ensure seamless execution of projects
• Review and maintain accurate records of partnership agreements and contracts
• Proactively anticipate and address the needs of the Key Accounts
• Prepare and coordinate support materials for meetings, calls, conferences, and quarterly or annual reviews
• Maintain resources that pertain to standard operating procedures, processes, etc.
• Partner with the procurement team to handle basic item sourcing requests and approved pricing adjustments
• Generate and manage customer-specific reports, ensuring accuracy and relevance
• Assist with large-scale projects and customer rollouts, providing support as needed
• Oversee the content and updates of the Marketplace site to maintain accuracy and usability
• Support the creation of quotes and item lists for new store openings
• Represent the company at industry events and conferences, as needed
  
  

Desired Qualifications, Skills, & Abilities:

• Bachelor’s Degree or 1 year experience in an administrative, project management, or sales role
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint)
• Exceptional verbal and written communication skills
• Demonstrated ability to manage multiple tasks and deadlines in a fast-paced environment
• Ability to adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Service leadership approach with a desire to exceed expectations
• A team player mentality
  
  

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.