What are the responsibilities and job description for the Customer Service Representative position at Clark Seals?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be key in ensuring customer satisfaction and loyalty. This position requires a proactive approach to client services, with a focus on collaboration and teamwork.
Responsibilities
- Handle incoming customer inquiries via phone, email, or chat in a professional manner.
- Provide accurate information regarding products and services to clients.
- Assist customers with order placement, modifications, and cancellations.
- Analyze customer needs and provide tailored solutions to enhance their experience.
- Maintain detailed records of customer interactions through data entry into our systems.
- Collaborate with sales teams to address client concerns and improve service delivery.
- Ensure adherence to company policies regarding cash handling during transactions.
- Uphold high standards of phone etiquette while communicating with clients.
Skills
- Proficient in computer systems and software applications relevant to customer service operations.
- Excellent phone etiquette and interpersonal skills for effective communication.
- Ability to work collaboratively with sales teams to foster positive client relationships.
- Competence in data entry and maintaining accurate records of customer interactions.
- Strong analytical skills to assess customer needs and propose appropriate solutions.
- Demonstrate good integrity in every aspect of work with a strong work ethic, and desire to complete tasks daily.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Relocate:
- Tulsa, OK 74145: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000