Demo

Student Records Specialist

Clark State College
Springfield, OH Full Time
POSTED ON 4/27/2025
AVAILABLE BEFORE 6/26/2025

Description

The Student Records Specialist is responsible for assisting with the daily processes of the Records and Registration Office. The position maintains the integrity of student academic records. Responsibilities also include providing back-up to the Registrar for various internal and external reporting processes.

RELATIONSHIPS AND CUSTOMERS

Former Students
Prospective Students
Parents, Spouses
Employers

Banks
Loan Companies
Other Schools
Outside Agencies

Vendors


ESSENTIAL DUTIES AND RESPONSIBILITIES
1.
Directs the front counter operations – Assures proper coverage. Assists with interviewing and selection process for new work-study students. Trains new work-study hires and makes them aware of new/updated processes. Coordinates work-study students’ work schedules.

2.
Processes requests for official/unofficial transcripts including requests retrieved from the online
ordering system through the National Student Clearinghouse.

3.
Assists with processing student registration and drop/add schedules, program major, catalog year changes, and name changes. Guides students through the registration process in Student Planning.

4.
Coordinates College Credit Plus (CCP) registrations with Early College Coordinator and RN/LPN/SWK registrations with course coordinators to batch register students.

5.
Closely monitors, responds, and organizes the Records email account continuously throughout the day.

6.
Troubleshoots, researches, and solves student issues and concerns initiated by the student,
faculty, or staff.

7.
Approves or denies Fresh Start Petitions according to prescribed guidelines and updates the student’s record in Colleague accordingly.

8.
Verifies and processes student address changes initiated by students in Self-Service.

9.
Maintains the graduation inventory database, prepares commencement materials, and coordinates the printing and mailing of diplomas.

10.
Assists with the commencement ceremony. Coordinates the flow and design of the check-in area.

11.
Completes education verifications for current and former students both in-person and through the National Student Clearinghouse.

12.
Monitors office supply inventory and orders supplies when necessary.

13.
All other duties assigned by supervisor.

EDUCATION and/or EXPERIENCE

  • Associate's degree preferred. One year student records or related office experience, or equivalent combination of education and experience.

SKILLS AND ABILITIES

  • Proficiency in working with computerized records and word processing software and equipment
  • Excellent human relations and communications skills
  • Ability to schedule priorities and efficiently meet established deadlines
  • Ability to positively interact with students, staff and with general public
  • Ability to effectively handle difficult situations/people with self-control
  • Ability to positively interact with a diverse group of people
  • Ability to implement a trauma-informed culture of care

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work is performed in an office-like environment with a moderate amount of noise.

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