What are the responsibilities and job description for the HVAC Marketing & Digital Dispatcher and Sales Coordinator position at Clarke-Rush?
About Us:
At Clarke & Rush Mechanical, we pride ourselves on delivering exceptional HVAC solutions to our valued customers. Our commitment to quality service and innovation has established us as a leader in the industry. We are looking for a dynamic and driven individual to join our team as an HVAC Marketing & Digital Dispatcher and Sales Coordinator. This role is pivotal in enhancing our marketing efforts, optimizing our dispatch processes, and coordinating sales activities, all while fostering positive relationships with our clients and team members.
Job Overview:
As the HVAC Marketing & Digital Dispatcher and Sales Coordinator, you will be responsible for executing a variety of marketing strategies, managing digital communications, and efficiently coordinating dispatch and sales operations. Your friendly demeanor and professional approach will ensure that our customers receive top-notch service and support throughout their experience with us.
Key Responsibilities:
Marketing & Digital Strategy
- Develop and implement innovative marketing campaigns to promote our HVAC services across various channels, including social media, email, and digital platforms.
- Create engaging content for our website, newsletters, and social media that resonates with our target audience and drives brand awareness.
- Monitor and analyze marketing metrics to evaluate campaign effectiveness and make data-driven decisions for continuous improvement.
- Collaborate with the sales team to align marketing strategies with sales goals and support lead- generation initiatives.
Dispatcher Coordination
- Manage daily dispatch operations, ensuring timely and efficient scheduling of service calls and installations.
- Communicate effectively with technicians, customers, and support staff to coordinate schedules and resolve any issues that arise.
- Maintain accurate records of all dispatch activities and customer interactions in our management software.
Sales Coordination
- Assist the sales team with administrative tasks, such as preparing proposals, tracking leads, and following up with prospects.
- Provide exceptional customer service by addressing inquiries, resolving concerns, and ensuring a positive customer experience from initial contact to project completion.
- Participate in team meetings to share insights, provide updates on marketing initiatives, and contribute to strategy discussions.
Qualifications:
- Bachelor’s degree in Marketing, Business Administration, or a related field preferred.
- Proven experience in marketing, dispatch coordination, or sales support, preferably within the HVAC industry.
- Strong digital marketing skills, including familiarity with social media platforms, SEO, content creation, and analytics tools.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members alike.
- Highly organized with strong attention to detail and the ability to manage multiple tasks effectively.
- Proficient in Microsoft Office Suite and experience with CRM software is a plus.
Why Join Us?
At Clarke & Rush Mechanical, we believe in fostering a positive work environment where innovation and collaboration thrive. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. If you are passionate about HVAC, marketing, and customer service, we would love to hear from you!
How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team to Recruiter@Clarke-Rush.com. We look forward to connecting with you!
Thank you for considering a career with Clarke & Rush Mechanical. Together, we can continue to provide outstanding HVAC solutions while creating a positive impact in our community.
