What are the responsibilities and job description for the Key Account Specialist position at Clarks Americas Inc?
The Key Account Specialist is responsible for the account management for our key accounts and partners with our customers to maximize Clarks shipments, manage supply and demand issues and work with all facets of the organization to ensure on-time, in-full delivery of goods to customers.
What You'll Be Doing
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brother James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and Launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.
This season, we're proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all-bringing to life Clarks' new global campaign, for the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we're ready to lead the way. After all, we're the originators, not imitators. It's who we are, who we've always been. And to change the world of tomorrow, we're doing things differently today.
As a global employer, Clarks is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. We strive to create a productive environment which everyone has an equal chance to succeed at all levels through the organization. We will not discriminate on the basis of sex, age, disability, marital status, color, race, religion, ethnic origin, sexual orientation or gender re-assignment', complying with local legislative requirements.
What You'll Be Doing
- Maintains accurate order pool and manages customer's expectations accordingly. Shipment schedule, bulk order management, and performance, and supply and demand management were all analyzed to maximize Clarks shipping potential. Collaborate with Demand Fulfillment to ensure fill rates are met and delivery of goods is on time and in full to the customer.
- Responsible for communication with customers regarding purchase order updates, price variances, shipping status, and all other information related to orders. Communicates product availability and status along with requesting extensions on purchase orders. Responsible for documentation on order changes and communicating any variance from the original purchase order agreement.
- Coordinates with Customer Operations on customer requirements and maintains applicable value-added services information. Updates, validates, and audits Customer Table / Master information. Manages purchase order fill rates, shipping information, ship methods, department numbers, etc. to minimize chargeback exposure. Knowledgeable on all EDI transactions and the appropriate procedures for processing.
- Maintains value-added services information. Enters customer data into special label applications, orders labels from external sources, provides UPC codes upon request, and accesses customer websites when necessary.
- High School Diploma, Bachelor’s Degree preferred
- Strong customer service skills; Excellent communication skills
- Ability to analyze data
- 2-4 years of Account Management Experience
- Customer Service Experience
- Experience creating and running reports, as well as understanding of selling and forecast
- Prioritize workload – strong organizational skills
- Ability to utilize multiple applications
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brother James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and Launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.
This season, we're proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all-bringing to life Clarks' new global campaign, for the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we're ready to lead the way. After all, we're the originators, not imitators. It's who we are, who we've always been. And to change the world of tomorrow, we're doing things differently today.
As a global employer, Clarks is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. We strive to create a productive environment which everyone has an equal chance to succeed at all levels through the organization. We will not discriminate on the basis of sex, age, disability, marital status, color, race, religion, ethnic origin, sexual orientation or gender re-assignment', complying with local legislative requirements.
