What are the responsibilities and job description for the IT Service Specialist- Platforms IBM position at Clarks?
The Infrastructure Platforms team manages all server-related infrastructure and hardware within the datacentres in Clarks, including virtualisation, storage, compute, backup and recovery. We now have an excellent opportunity for someone keen to get experience in a broad range of systems and services. In larger companies, there’s often a narrower focus, but working in the small team we have in Clarks means the role has accountability for many technologies.
What You'll Do
Day-to-day activities can vary from remote management of operating systems, performance monitoring and tuning, troubleshooting (often with broad involvement from multiple teams and including out-of-hours support), hardware replacement and maintenance of storage appliances, cabling, and firmware updates. Each day can be very different.
This role requires a minimum of 3 days a week in the office. The broader infrastructure team is small, and as such, interaction between other team members while troubleshooting is critical.
Requirement for out-of-hours support as needed and for hands-on support where needed. As the data centres and hardware are UK-based, travel at short notice may be necessary to meet the requirements of the role.
What You'll Bring with You
To be successful in this role, you will need:
- IBM Power hardware (5 years experience). Setup, configuration, troubleshooting, maintenance, firmware and software management, including familiarity with hardware components
- AIX and Linux System Administration (5 years experience). Must be on IBM Power architecture. Must include IBM AIX, SUSE and RedHat Linux. This includes patching, OS upgrades, deployment, troubleshooting, and shell scripting in ksh and bash. Must also have a good knowledge of role-based access.
- HMC Configuration, upgrades, and maintenance. These LPARs underpin our key SAP solutions, and approximately 150 are running, split between our UK sites.
- VIOS configuration and management.
- Brocade SAN switches – including zoning and configuration/maintenance troubleshooting connectivity issues, fibre cabling and associated hardware.
- IBM Storage, including provisioning, snapshot restore and replication policy maintenance.
- IBM Workload Scheduler – 3 – 5 years, including HADR. Platform maintenance, upgrades and level 3 support for the processes.
- Experience in troubleshooting, capacity planning and DR procedures.
- Maintaining SFTP servers and scripts.
- IBM Spectrum Protect—including maintenance of tape libraries and disk backup targets. It must also include ALMS management.
- LPAR2RRD for system monitoring and tuning.
- Experience working in very small teams, needing to make risk-based decisions under pressure. Must be able to communicate effectively with both the wider team and business project teams as required.
About Clarks
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. Sparking revolutions and defining generations, Clarks’ archive of over 22,000 pairs includes the inimitable Desert Boot and Wallabee – and a ground-breaking combination of invention and craftsmanship remains at the heart of what the brand does now. Cutting-edge collaborations with cultural icons and KOLs, taking strides in social change, reimagining legendary silhouettes, and making shoes that move with the world ahead – Clarks is never standing still.
