Help Desk Technician

Clarkson Construction Company is a leading firm in the heavy civil construction industry with a proud history of delivering complex infrastructure projects across the Kansas City region. Our portfolio spans site development, grading, paving, and bridge construction, underscoring our commitment to excellence and innovation.

Clarkson Construction Company offers a supportive and dynamic work environment where innovation and hard work are recognized and rewarded. We believe in investing in our employees through professional development and advancement opportunities. Join us and be a part of a team that shapes the infrastructure in and around one of America's most vibrant cities.

Job Summary

The Help Desk Technician will have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented, patient when dealing with difficult situations, and comfortable in a fast-paced environment.

Key Responsibilities

• Serve as the first point of contact and provide technical assistance over the phone, through email or in person.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the user through the problem-solving processes.
• Testing data exchange and communication between computers, routers, modems, and servers.
• Determining company needs and coordinating the development and maintenance of network infrastructures with the IT team.
• Ensure security and privacy of networks and computer systems.
• Direct unresolved issues to the next level of support personnel.
• Identify and suggest possible improvements to procedures.
• Some On Call availability
  
  

Qualifications

• Knowledge of Windows and other operating systems including mobile OS (Android / iOS)
• Ability to demonstrate advanced level computer skills including proficiency with the Microsoft Office Suite.
• Ability to identify, to analyze, and to resolve computer hardware problems.
• Ability to demonstrate multitasking skills.
• Basic TCP/IP understanding of network switches, firewalls, security appliances, Wi-Fi, etc.
• Ability to quickly learn new computer and software skills on a regular basis.
• Ability to set priorities and to organize data and workflows.
• 2 years of experience - required.
• Network (preferred)
• CompTIA A (preferred)
• Ability to carry 25 lbs.
  
  

Clarkson Construction Company is an Equal Opportunity Employer (EOE). We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, national origin, ancestry, citizenship, age, mental or physical disability, pregnancy, sex, marital or domestic partnership status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local law, ordinance or regulation.