Front Office Specialist

Job Title: Front Office Specialist

EyeCare Partners is a leading provider of clinically integrated eye care. Our national network of ophthalmologists and optometrists provides lifetime care to patients, enhancing vision, advancing eye care, and improving lives.

We have over 650 affiliated practice locations in 18 states and 80 markets, providing services across the eye care continuum.

Job Summary:

A Front Office Specialist will act as the first point of contact, setting the tone for a world-class patient experience. This role will perform administrative tasks to create a smooth check-in/out experience for patients.

Duties and Responsibilities:

• Embody our Total Patient Experience, building relationships with patients and delivering exceptional service and support.
• Provide outstanding customer service during every patient encounter (in person or via phone).
• Greet patients promptly with a smile and thank them when they leave.
• Answer phones (both external and internal) with prompt and courteous service.
• Practice urgency while considering patients', doctors', and schedules' time.
• Verify insurance authorizations and complete flow sheets accurately.
• Understand common fees charged for standard visits.
• Check out patients and collect payments according to procedures.
• Manage patient flow and communicate effectively to maximize efficiency and customer service.
• Complete daily reconciliations and close day/end-of-shift cash drawer.
• Comply with company policies and procedures, including HIPAA guidelines.
• Perform general office duties and cleaning tasks assigned by managers.

Patient Population Served:

• The Front Office Specialist will work with diverse team members and patients of all ages, races, and genders.

Education, Licensure & Certification Requirements:

• A high school diploma or GED equivalent is required.

Experience Requirements:

• Industry-related experience is preferred.
• A favorable background check result is necessary.
• Valid proof of identity and right to work in the United States is required.

Knowledge, Skills and Abilities Requirements:

• Professional appearance and demeanor are essential.
• Critical thinking and problem-solving skills are necessary.
• Excellent written, listening, and verbal communication skills are required.
• The ability to learn new technologies and systems is valuable.
• Attention to detail and a professional attitude are expected.
• Flexibility in accepting work assignments and priorities is necessary.
• The ability to follow or provide verbal and written instructions with excellent grammar and spelling skills is crucial.
• Interpersonal skills to support customer service, functional, and team member support are required.
• The ability to communicate effectively in English, both verbally and in writing, is essential.
• Basic to intermediate problem-solving skills, including mathematics, are necessary.
• Brief knowledge of Microsoft applications and basic computer operation is required.
• Proficiency with Microsoft Excel, Word, and Outlook is preferred.
• Specialized knowledge of systems related to job functions is valuable.
• Knowledge of state and federal regulations for this position, as well as general understanding of HIPAA guidelines, is necessary.

Supervisory Responsibilities:

• No supervisory responsibilities are associated with this role.

Physical Demands:

This role requires sitting for 50% of the time and standing for 25%. Fine motor skills and use of hands are necessary throughout the day.

Location: Work takes place in a normal office environment. Travel may be necessary to fulfill essential duties and responsibilities, requiring access to dependable transportation and a driving record that meets company liability carrier standards.

Exposure: Normal office environment exposure may include blood or bodily fluids and various cleaning supplies.

Equipment: A computer, fax machine, copier, printer, scanner, and telephone are commonly used equipment. Knowledge of Microsoft applications and other equipment may be necessary depending on sub-specialty requirements.