Job Description
Job Description
Job Title : Sales Associate / Optical Technician
Company : Clarkson Eyecare
Location : Town st. Columbus, OH
Training Provided – No medical / eyecare experience required!
Perks :
- Full Benefits Package - Medical, Vision, Dental and Life Insurance
- 401k Employer Matching
- Paid Time Off and Paid Holidays
- Competitive Base Pay Bonus
- Optical Education Reimbursement
- Paid Maternity Leave
Hours : - Full Time
- Our offices are open Monday-Friday 8am-7pm, Saturday 8am-1pm
You will not work all of these hours, but you must have open availability to work any shift within these hours.
You may have to work a little earlier / later as neededRequirements :
High School Diploma or GED EquivalentFavorable result on Background CheckBasic computer skillsStrong customer service skillsExcitement to learn and growEssential Functions :
Promote frames and lenses recommended by the doctor to meet patient needsAdjust and repair glassesFacilitate patient flowVerify medical and vision insurancesEffectively communicate with patients, doctors, and managersAnswer inquiries through phone, email, and in person requestsFORMAL JOB DESCRIPTION
SECTION 1 : Job Summary
An Optical Technician will achieve a world class Total Patient Experience that both maximizes retail sales while also supporting the patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the goods and services offered.
SECTION 2 : Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical supportDetermine patient wants and needs and selling to exceed their expectationsAssist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptionsAble to operate the auto-lensometer and manual lensometerEducate and recommend specific lenses, lens coatings and frames to suit patient needsCan accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tiltDispense patient orders and repair and adjust patient framesDispense all glasses and / or contact lens orders using current processAcknowledge patients in a friendly, approachable way that invites them into the officeMaintain frame standards with cleaning, organization, full and well-presented areasFollow all protocols to keep Frame inventory accurateDesire to gain industry knowledge and trainingDemonstrates initiative in accomplishing practice goalsConsistently creating a positive work environment by being team-oriented and patient-focusedCommitment to work hours that meet the needs of the business which may include weekends, schedule changes or an extended scheduleAdheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3 : Patient Population Served
Team members will work with patients of all ages, races, and genders.SECTION 4 : Education, Licensure & Certification Requirements
High school diploma or GED required.Associates or Bachelor's degree in Business Administration or Healthcare Management preferred.ABO and NCLE certifications preferred, but not required.SECTION 5 : Experience Requirements
Previous medical office experience preferred; previous ophthalmic experience strongly preferred.Associates Degree preferredMinimum of 1 year in a position interacting with customers / patients or the equivalent combination of education and experienceFavorable result on background check as required by stateMust be able to provide proof of identity and right to work in the United StatesSECTION 6 : Knowledge, Skills and Abilities Requirements
Professional in appearance and actionsLogical and Critical thinking skillsCustomer-focused with excellent written, listening and verbal communication skillsEnjoys learning new technologies and systemsDetail oriented, professional attitude, reliableFavorable result on Background checkExhibits a positive attitude and is flexible in accepting work assignments and prioritiesMeets attendance and tardiness expectationsManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needAble to communicate effectively in English, both verbally and in writing
Ability for basic to intermediate problem solving, including mathematicsBasic to intermediate computer skillsProficiency with Microsoft Excel, Word, and Outlook
Travel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standardsSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 7 : Supervisory Responsibilities
This position has no supervisory responsibilities.SECTION 8 : Physical Demands
Indicate the amount of time spent for each activity required as it relates to the essential functions.
Physical Requirements % of Time LBS
Bending 25
Carrying 25 ≤ 25
Climbing 5
Driving 10
Grasping 100
Hearing 100
Lifting 10 ≤ 25
Pulling 10 ≤ 25
Pushing 10 ≤ 25
Reaching 50
Sitting 50
Standing 50
Vision – close / distance 100
Vision – color vision 100
Vision – depth perception 100
Vision – peripheral vision 100
Vision – ability to adjust focus 100
Stooping 25
Walking 75
Writing / Typing 100
Speaking 100
Fine Motor Skills 100
Use of Hands 100
Other (please describe)
Location : Work takes place in a normal office / clinical environment. Travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.
Exposure : Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.
Equipment : Regularly uses telephone, computer, fax, printer and copier. May use Optometric equipment / devices per sub-specialty requirement such as lensometer; keratometer / autorefractor ; phoropter; visual acuity measuring; retinal camera; corneal topography unit; or retinoscope. Other equipment may be used as needed. Must be able to work with precise tools and equipment; must have dexterity to use these items correctly and safely. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity / affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
