What are the responsibilities and job description for the Front Desk Associate position at Clarkson Inn?
Job Summary
We are seeking a dedicated and detail-oriented Front Desk Associate to join our hospitality team. This role is crucial in providing exceptional guest services and ensuring the smooth operation of our front desk during various shifts, including the night shift. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage various tasks efficiently.
Responsibilities
- Greet guests warmly upon arrival and provide them with necessary information about the hotel and its amenities.
- Handle check-ins and check-outs efficiently while ensuring accuracy in guest accounts.
- Manage phone systems, responding to inquiries and reservations promptly.
- Conduct night audits, balancing daily transactions and preparing reports for management.
- Address guest concerns or complaints with professionalism and courtesy, ensuring a positive experience.
- Maintain a clean and organized front desk area, ensuring all materials are stocked and accessible.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Assist in managing reservations, including modifications and cancellations as needed.
Qualifications
- Previous experience in a hotel or resort environment is preferred but not required.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in using phone systems and basic computer software applications.
- Excellent organizational skills with attention to detail.
- Ability to work independently during all shifts while managing multiple tasks effectively.
Join our team and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $15.50 - $16.50 per hour
Expected hours: 20 – 38 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Nights as needed
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Potsdam, NY 13676 (Required)
Work Location: In person
Salary : $16 - $17