Patient Services Rep

CLARUS EYE CENTRE

POSITION: PATIENT SERVICE REPRESENTATIVE

REPORTS TO: REPORTS TO: FRONT DESK SUPERVISOR

POSITION PURPOSE

Facilitates smooth patient flow within the clinic by controlling all physician’s appointment schedules. Serves as a general information source for patients following established guidelines. Greets and checks-in patients with an organized and efficient manner. Assists patients upon checking out with insurance questions, payments and future appointments and recalls. Answers telephone in an enthusiastic, courteous and professional manner.

DUTIES AND RESPONSIBILITIES

• Registers patients by gathering, verifying and entering demographic and insurance information.

• Obtains signed registration sheets, HIPAA forms, insurance forms, etc.

• Reviews patient’s record for referrals needed, obtains those that the clinic participates in and works with the patient to obtain others.

• Collects copayments and personal payments while issuing proper receipts and maintaining a balanced cash box.

• Handles inquiries about insurances accepted, office hours, directions, services, exam fees, and doctor information.

• Cancels and reschedules appointments and follows up with the patient as needed.

• Processes patients that do not show for appointments following procedural guidelines.

• Primary appointment scheduler for all physicians in clinic. Responsible for scheduling routine eye exams, medical exams, visual fields, contact lens fittings, and testing as needed following Clarus procedure guidelines.

• Responsible for handling and processing dictated letters in a timely manner.

• Ensures confidentiality of medical records, patient information and passwords following HIPAA/HITECH guidelines.

• Maintains personal reference book on insurance companies and coverage.

• Participates in professional development efforts to remain current on insurance coverages and regulation matters.

• Able to input information into the computer accurately and efficiently.

• Answer phones, schedule appointments, take incoming phone calls

• Conducts survey questionnaires upon patient check-out.

• Direct incoming phone calls to the appropriate extensions.

• Answer the Physician line and facility the appropriate action for emergency patients.

• Service as backup for the Contact lens department.

• Working knowledge of dispensing contacts and collection of payments.

• Assists in maintaining work area and reception area. Able to lift boxes of charts and file in storage area. Must be able to push a patient in a wheelchair.

• Promotes positive interpersonal relationships with fellow employees, physicians and patients.

• Performs other duties as required or as assigned.

WORK QUALITIES

Position requires customer service skills, accuracy, and a good understanding of insurances. This position requires a willingness to help as needed in all patient service roles. Work is multi-tasked and interrupted often. Must have the ability to communicate effectively.

QUALIFICATIONS

1. High school diploma.

2. Good verbal communication skills.

3. Customer service experience in a fast-paced setting.

4. General office skills.

PHYSICAL REQUIREMENTS

Requires sitting for long periods of time. Must be able to lift heavy chart boxes. Must be able to assist patients in wheelchairs and walkers.

Pay scale $19.00-$21.60 depending on experience

Full time employee benefits: Medical insruance, Dental Insurance, Vision Insurance, Long Term Disability, Life insurance, 401k, Vacation time, Sick time.