What are the responsibilities and job description for the Peer Support Specialist position at Clarvida - California?
Essential Duties/Responsibilities
- Carry out duties as a member of the team, under the direction of the Program Manager. Specific job responsibilities will vary
depending on education and experience. - Use of personal vehicle is required. May be asked to attend outreach events.
- Perform navigation and linkage for callers, problem solve options, provide follow up, as well as offer encouragement.
- Support and communicate with callers timely to answer questions, while making a difference in our Call Center/Caller
Relationships. Answer calls immediately and provide professional/supportive support while providing referrals/ linkages - Provide practical help and mentoring, advocacy, coordination, individualized support, problem solving and direct assistance
to help callers obtain the necessary services. - Develop effective working relationships with agencies and organizations to advocate for First Responders.
- Document all activities as required.
- Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients.
- Other duties assigned or necessary to support the program and/or the company.
Recovery Requirements
- Provide the best customer care possible.
- Identify and build upon the strengths of clients, coworkers, and the communities we serve.
- Support clients’ steps towards Recovery and Wellness.
- Create an organizational culture that respects and celebrates the diversity of our clients.
- Value learning as an ongoing process that enables us to better service our consumers and establishes our leadership in the
industry. - Research and utilize our industry’s best practices and analyze our own surveys to ensure the best possible outcomes.
- Provide outreach and develop relationships with community partners Works under direct supervision from the Program Manager.
Education/Licensing Requirements
Education and/or Experience
- High school diploma or general education degree (GED) required with computer or business courses.
- Bachelor’s degree preferred but not required.
- Lived experience as a first responder or has family members as a first responder. Preferred history of being a consumer of
mental health and/or substance use services.
Certificates, Licenses, Registrations - Proof of: valid California driver’s license and auto insurance, as well as proof of education are required. Prior behavioral health experience preferred.
Knowledge, Skills and Experience
- Knowledge of ways to encourage First Responder community to accept opportunities for assistance with community
providers to explore and regain strengths, skills, and/or talents that may be inherent in individual consumers and to become
more social, through community events and outings, as well as within the program’s internal activities. - Skills to provide essential expertise and consultation to the First Responder community, to promote a culture in which each
callers’ preferences are recognized, understood, respected - Knowledge of community resources and connections and experience working with peers.
- Excellent organizational skills, interpersonal skills, and communication skills are a must.
- Basic-Intermediate computer skills.
- Ability to effectively prioritize and manage time.
- Ability to develop and maintain strong working and professional relationships with a wide range of community agencies and
organizations. - Knowledge of how to obtain and record accurate information for case documentation and other reports.
- Knowledge of the needs and difficulties faced by consumers
- Possess effective oral and written communication skills.
- Ability to communicate the First Responder experience and perspective at all levels within the mental health system and the
community.
Physical Requirements
- Primarily Remote Position. May be called to work from an office or attend required in-office staff meetings based on need.
Requires extensive sitting with periodic standing and walking. - May be required to lift and/or move up to 20 pounds.
- Requires significant use of computer, tablet, phone and/or general office equipment.
- Needs adequate visual acuity, ability to grasp and handle objects.
- Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
- Will require outreach, engagement, training and education to groups of First Responder organizations
- Will use personal car or vehicle as required for travel and/ or transportation.
- May travel for meetings, training, etc. as needed.
- *NOW OFFERING DAILY PAY TO OUR EMPLOYEES*
- Competitive salaries & benefits
- • Paid Vacation Days (1st year 12 days; increases with tenure)
- • Paid Sick Days (Accrual per pay period)
- • 9 Paid Holidays (including Day after Thanksgiving)
- • Medical, Dental, Vision including a Health Savings Account or FSA
- • Health, Dependent and Transportation Flexible Spending Accounts
- • Basic and Optional Life Insurance for Employee, Spouse and/or Dependents
- • 401K
- Perks @ Pathways (student loan refinancing, pet insurance, Verizon wireless discount, movie, hotel, concert and sporting event discounts)
- If you're #readytowork PATHWAYS CA is #readytohire!
- Not the job you’re looking for?
- Pathways has a variety of positions in various locations; please go to www.pathwaysofcalifornia.com
- Pathways is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.
