Senior Director of Operations-IDD

Description

Position at Clarvida - Pennsylvania

Senior Director of Operations-IDD

Clarvida's success is built on the strength of our people : individuals who bring the right skills and a deep commitment to our mission of improving lives and communities. Our employees are empowered to bring their full potential to the table, ensuring long-term success for our team and those we serve.

About your role : SUMMARY

This position oversees the strategic and tactical management of all offices within the region by directing and developing the Area Operations Directors, enhancing program productivity and efficiency, and in ensuring the highest level of clinical quality in service provision to maximize program potential and profitability. This position is responsible for providing strategic leadership and oversight to ensure program growth, development, and product line integration and expansion for assigned programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures that operational priorities of programs are aligned with company strategy by planning and managing scalable operations of programs, developing team and program direction and priorities, and ensuring program priorities and strategies are clear to all program and team members
• Participates in strategic planning to develop and support company direction and objectives by assisting in the development, implementation, and management of operation processes and procedures to improve upon and standardize all aspects of operations. Through the active engagement and coordination between support and business functions ultimately increasing the effectiveness and efficiency of support services
• Ensures highest level of clinical quality in program service provision by providing on-going support and guidance to Area Operations Directors, maintaining on-going communications regarding service provision across all programs, collaborate with the senior team in helping to identify and drive clinical KPI's that enhance service delivery and increase revenue, and ensuring all assigned locations are operating under guidelines established by governing bodies and internal policy
• Strives to maximize operational efficiency of all programs by responsibly managing program resources, developing and managing operational initiatives and tactical plans to meet optimal short term and long range program performance goals, and through understanding working practices, measuring the success / effect of the practice and identifying necessary alternatives. (i.e. succession planning, leadership development, and leaderboard / dashboard management)
• Assists in strategic planning with Area Operations Director and executive team members by participating in the on-going development of policies and procedures, business plans, and company objectives, focusing on the improvement of operational systems
• Manages productivity and service utilization on a daily / weekly basis by closely monitoring performance across their offices, spending the appropriate time in each office under their Management, and studying utilization and authorization reports to identify trends and lead necessary change through assigned teams
• Ensures ongoing and consistent growth by engaging in merger and acquisition activities, researching revenue streams, piloting programs, and holding programs accountable to forecast
• Develops and supports the brand strategy by building and maintaining professional relationships with community leaders and partners, and other potential business partners to support the consistent development of brand equity
• Maintains a commitment to professional development by participating in on-going supervision, training, and department and team meetings, as outlined by policies and procedures
• Adheres to professional and ethical interaction policies and procedures by interacting professionally, ethically, and respectfully with candidates, and other team members and co-workers, at all times; following policy and procedure and maintaining appropriate professional boundaries
• Supports on-going and future business needs by completing other duties, as assigned, to effectively support business priorities and processes

OTHER DUTIES

SUPERVISORY RESPONSIBILITIES

Perks of the role : Hybrid / Remote

Does the following apply to you?

Must have a Healthcare Background

Bachelor's degree or Higher

What we offer :

Full Time Employees :

If you're #readytowork we are #readytohire !

Not the job you're looking for?

Clarvida has a variety of positions in various locations; please go to

To Learn More About Us :

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Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.

We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address or a personal LinkedIn account that is associated with a Clarvida.com email address. Clarvida recruiters will never charge application fees, conduct interviews via chat rooms, or extend job offers without a thorough recruitment process.