Description
Clarvida’s success is built on the strength of our people : individuals who bring the right skills and a deep commitment to our mission of improving lives and communities. Our employees are empowered to bring their full potential to the table, ensuring long-term success for our team and those we serve.
Essential Duties / Responsibilities
- Carry out duties as a member of the team, under the direction of the Program Manager. Specific job responsibilities will vary
depending on education and experience.
Use of personal vehicle is required. May be asked to attend outreach events.Perform navigation and linkage for callers, problem solve options, provide follow up, as well as offer encouragement.Support and communicate with callers timely to answer questions, while making a difference in our Call Center / CallerRelationships. Answer calls immediately and provide professional / supportive support while providing referrals / linkages
Provide practical help and mentoring, advocacy, coordination, individualized support, problem solving and direct assistanceto help callers obtain the necessary services.
Develop effective working relationships with agencies and organizations to advocate for First Responders.Document all activities as required.Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients.Other duties assigned or necessary to support the program and / or the company.Recovery Requirements
Provide the best customer care possible.Identify and build upon the strengths of clients, coworkers, and the communities we serve.Support clients’ steps towards Recovery and Wellness.Create an organizational culture that respects and celebrates the diversity of our clients.Value learning as an ongoing process that enables us to better service our consumers and establishes our leadership in theindustry.
Research and utilize our industry’s best practices and analyze our own services to ensure the best possible outcomes.Provide outreach and develop relationships with community partnersWorks under direct supervision from the Program Manager.Education / Licensing Requirements
Education and / or Experience
High school diploma or general education degree (GED) required with computer or business courses.Bachelor’s degree preferred but not required.Lived experience as a first responder or has family members as a first responder. Preferred history of being a consumer ofmental health and / or substance use services.
Certificates, Licenses, Registrations
Proof of : valid California driver’s license and auto insurance, as well as proof of education are required. Prior behavioral health experience preferred.Knowledge, Skills and Experience
Knowledge of ways to encourage First Responder community to accept opportunities for assistance with communityproviders to explore and regain strengths, skills, and / or talents that may be inherent in individual consumers and to become
more social, through community events and outings, as well as within the program’s internal activities.
Skills to provide essential expertise and consultation to the First Responder community, to promote a culture in which eachcallers’ preferences are recognized, understood, respected
Knowledge of community resources and connections and experience working with peers.Excellent organizational skills, interpersonal skills, and communication skills are a must.Basic-Intermediate computer skills.Ability to effectively prioritize and manage time.Ability to develop and maintain strong working and professional relationships with a wide range of community agencies andorganizations.
Knowledge of how to obtain and record accurate information for case documentation and other reports.Knowledge of the needs and difficulties faced by consumersPossess effective oral and written communication skills.Ability to communicate the First Responder experience and perspective at all levels within the mental health system and thecommunity.
Physical Requirements
Primarily Remote Position. May be called to work from an office or attend required in-office staff meetings based on need.Requires extensive sitting with periodic standing and walking.
May be required to lift and / or move up to 20 pounds.Requires significant use of computer, tablet, phone and / or general office equipment.Needs adequate visual acuity, ability to grasp and handle objects.Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.Will require outreach, engagement, training and education to groups of First Responder organizationsWill use personal car or vehicle as required for travel and / or transportation.May travel for meetings, training, etc. as needed.
