What are the responsibilities and job description for the Helpdesk Specialist position at Classet?
As a Helpdesk Specialist at Bell Plumbing, you will be the go-to person for resolving IT issues and providing support to our team. Your day will involve responding to help desk tickets, troubleshooting various technical problems, and ensuring that our staff can work efficiently. You will interact with coworkers both in person and through communication tools like email and Teams, creating a friendly and effective support environment. Troubleshooting will be your forte as you work to diagnose and solve basic technical issues while helping to maintain a smooth-running workplace.
Starting pay at $20 to $27 hourly, depending on experience!
- Provable 1-2 years of previous IT help desk experience
- Intermediate knowledge of Mac, PC/Windows, and iOS
- Technical support experience
- Excellent communication and interpersonal skills - enjoy interacting with coworkers in person and via phone/email/Teams
- Strong troubleshooting skills - persistence in finding solutions
- Ability to diagnose and resolve basic technical issues
- Patience and a solution-oriented mindset
- Capable of prioritizing tasks based on importance
- Proficient in Office365
- Flexibility to work outside of regular business hours if needed
- Ability to quickly adapt to changing priorities
Bell offers additional benefits, including:
- Competitive salary ranging from $20 to $27 per hour
- Health care coverage
- Dental benefits
- Paid Time Off (PTO)
- Opportunities for professional growth
- Regular pay reviews
We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your experience doesn't align perfectly with the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles!
Salary : $20 - $27
