Service Advisor/Writer

CLASSIC CADILLAC OF ATLANTA – SERVICE ADVISOR

Classic Cadillac of Atlanta is a family-owned business with decades of superior customer purchase and service experience . Classic Cadillac of Atlanta has a history of investing in its customers, employees and community and continues to provide award-winning customer service, year after year.

Our Cadillac team is the proud recipient of Cadillac’s prestigious Dealer of the Year Award, awarded to the top 2 percent of Cadillac dealers in the U.S. for exceptional performance in Sales, Service and Customer Satisfaction.

JOIN OUR AMAZING TEAM AT CLASSIC CADILLAC OF ATLANTA!

Our Team Enjoys:

• 5-day Work Week
• Closed on Sundays
• Employee discounts on products, services, and vehicle purchases
• Employer-Paid Holidays Paid Time Off
• Medical, Dental, and Vision Insurance
• 401k plan
• Provided lunch on Saturdays
• Career advancement opportunities and promotions from within
• Paid Training
• Long-term and Short-term Disability
• In-house Chaplains for personal support
• Company-paid life insurance for full-time employees (additional coverage available)
• Skillset enhancement opportunities
• Family-owned and family-operated

Job Description:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
• Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Communicate additional repair and service needs to the customer based on vehicle inspection
• Administer the manufacturer warranty for qualifying vehicle repairs
• Confirm and offer resolution to customer concerns
• Consult with customers on applicable service specials and keep customer informed on completion times and service expenses

Job Requirements & Qualifications:

• High school diploma or equivalent preferred
• Must be authorized to work in the US
• Must have a valid Driver’s License
• Minimum of 18 years of age to be able to drive for the company
• Previous Service Advisor (or similar) experience (1 years)
• GM experience is preferred, but not required
• Ability to multi-task in a fast-paced work environment
• Basic mechanical understanding of a vehicle
• Intermediate computer knowlege

Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

Ability to commute/relocate:

• Atlanta, GA 30350: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Service Advisor or Similar Sales/Customer Service: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $50,000 - $100,000